In this course, participants will :

• Identify the positive and negative types of conflict and the causes of conflict.
• Understand their personal conflict style and response to conflict.
• Identify opportunities for de-escalation of tension and conflict resolution.
• Improve communication and understanding between conflicting parties.
• Address tensions and help participants work through them together.
• Resolve conflicts or know when to seek additional help.
• Identify conversations that may pose a challenge.
• Prepare for and conduct respectful conversations about difficult topics.

In this course, participants will:

• Advance knowledge of key management principles
• Develop practical skills needed to deal with day to day responsibilities
• Understand the organizational and community dynamics that impact decisions as a leader
• Build confidence in their effectiveness as a supervisor

In this course, participants will learn:

• What it looks like to authentically engage teens
• Why strong collections drive connections and engagement
• How to approach teen services through an equity, diversity, and inclusion (EDI) lens
• Why information literacy is important and how you can strengthen these skills in the teens you serve

In this course, learners will:

• Define self-care and why it is important.
• Identify the physical and emotional impacts of chronic stress.
• Recognize and address the signs of burnout.
• Increase awareness of the risk of vicarious trauma and strategies to mitigate impact.
• Cultivate an understanding of boundaries and strategies to maintain healthy boundaries with others.
• Develop self-care strategies to practice both at home and at work.
  Create a personalized self-care plan.
• Differentiate mental health challenges from burnout and vicarious trauma.
• Learn how to find mental health treatment if needed.

In this course, participants will learn:

• Mission and roles of libraries
• Ethics and values of the profession
• Core role of library policies (and knowing when exceptions are appropriate)
• Basic principles of library services
• Value of keeping your knowledge and skills current
• Roles of library staff in different types of libraries
• Basics of how libraries are governed and funded
• Value of cooperating with other libraries to enhance services
• Basics of quality customer service
• Importance of recognizing and responding to diversity in user needs and preferences for resources and services.

Infopeople On-Demand

Infopeople On-Demand means learning whenever, wherever. Jump into a topic and move at your own pace. Courses are always there when you need them.

No rushing. No deadlines. Just you and the learning.