In this course, participants will :

• Identify the positive and negative types of conflict and the causes of conflict.
• Understand their personal conflict style and response to conflict.
• Identify opportunities for de-escalation of tension and conflict resolution.
• Improve communication and understanding between conflicting parties.
• Address tensions and help participants work through them together.
• Resolve conflicts or know when to seek additional help.
• Identify conversations that may pose a challenge.
• Prepare for and conduct respectful conversations about difficult topics.

In this course, learners will:

• Define self-care and why it is important.
• Identify the physical and emotional impacts of chronic stress.
• Recognize and address the signs of burnout.
• Increase awareness of the risk of vicarious trauma and strategies to mitigate impact.
• Cultivate an understanding of boundaries and strategies to maintain healthy boundaries with others.
• Develop self-care strategies to practice both at home and at work.
  Create a personalized self-care plan.
• Differentiate mental health challenges from burnout and vicarious trauma.
• Learn how to find mental health treatment if needed.

In this course, participants will learn:

• Mission and roles of libraries
• Ethics and values of the profession
• Core role of library policies (and knowing when exceptions are appropriate)
• Basic principles of library services
• Value of keeping your knowledge and skills current
• Roles of library staff in different types of libraries
• Basics of how libraries are governed and funded
• Value of cooperating with other libraries to enhance services
• Basics of quality customer service
• Importance of recognizing and responding to diversity in user needs and preferences for resources and services.

In this course, participants will:

• Become familiar with various communication and other reference service methods for working with people from cultures other than their own, people with disabilities, seniors, and children.
• Learn to evaluate the resources for accuracy, timeliness, and utility.
• Learn how to apply the code of professional library ethics.
• Learn how libraries arrange materials to make them easier to locate, how to translate that organization into how to conduct remote reference guidance, and how most library catalogs can support reference service delivery.
• Learn work practices introduced during the COVID-19 pandemic that can support service even now.
• Learn about indexes and how they can be helpful in locating otherwise-hidden information.

Infopeople On-Demand

Infopeople On-Demand means learning whenever, wherever. Jump into a topic and move at your own pace. Courses are always there when you need them.

No rushing. No deadlines. Just you and the learning.