Hi Dinah,
To answer your first question, I don’t know if you’ve looked into Project Outcome (a free resource by PLA)?
https://www.ala.org ›
data › performancemeasurement
Project Outcome is a FREE toolkit designed
to help libraries understand and share the impact of essential library services and programs by providing simple ...
https://www.ala.org ›
pla › initiatives › appletoncasestudy
APL reports on the impacts of library programs and services to its Board based on the results of Project
Outcome surveys and Impact Surveys. Library leaders ...
Project Outomce does a lot of the heavy lifting, and I believe they are customizable. Perhaps someone on this list has experience with their surveys and resources? I’ve been looking into the college/university
library equivalent.
Take care,
Nancy
Nancy Gibson
Professor & Coordinator of Access Services
From: Tennessee Library Association and other Tennessee librarians <[log in to unmask]>
On Behalf Of GARY FITSIMMONS
Sent: Tuesday, May 9, 2023 4:17 PM
To: [log in to unmask]
Subject: [External] Re: [{External}] Patron Satisfaction Survey
*** This is an EXTERNAL email. Please exercise caution. DO NOT open attachments or click links from unknown senders or
unexpected email - APSU IT Security. ***
Dinah,
We have found that incentives really help. Offer to enter them into a drawing for a gift card if they submit a completed survey.
Gary Fitsimmons, PhD
Director of Library Services and Professor of Information Science | Bryan College
423.775.7196 | www.bryan.edu
Bryan College 7793 | 721 Bryan Drive | Dayton, TN 37321
“And let us consider one another in order to provoke love and good works, not neglecting to gather together, as some are in the habit of doing, but encouraging each other,
and all the more as you see the day approaching.”
Hebrews 10:24-25 CSB
From: Tennessee Library Association and other Tennessee librarians <[log in to unmask]>
On Behalf Of Dinah Harris
Sent: Tuesday, May 9, 2023 1:56 PM
To: [log in to unmask]
Subject: [{External}] Patron Satisfaction Survey
Do any of you have a survey that you feel is very effective in measuring patron satisfaction? One that people will actually take the time to fill out?
Thanks!
--
Dinah Harris, Director
Jackson-Madison County Library
433 East Lafayette St
Jackson, TN 38301
Phone 731-425-8600
Fax (731) 425-8609