Hi Dinah,
To answer your first question, I don't know if you've looked into Project Outcome (a free resource by PLA)?
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* Project Outcome | Public Library Association (PLA)<%0dProject%20Outcome%20|%20Public%20Library%20Association%20(PLA)%0dhttps:/www.ala.org >%20data%20>%20performancemeasurement%0d>
https://www.ala.org > data > performancemeasurement<%0dProject%20Outcome%20|%20Public%20Library%20Association%20(PLA)%0dhttps:/www.ala.org >%20data%20>%20performancemeasurement%0d>
Project Outcome is a FREE toolkit designed to help libraries understand and share the impact of essential library services and programs by providing simple ...
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* Project Outcome Case Studies | Public Library Association (PLA)<%0b%0dProject%20Outcome%20Case%20Studies%20|%20Public%20Library%20Association%20(PLA)%0dhttps:/www.ala.org >%20pla%20>%20initiatives%20>%20appletoncasestudy%0d>
https://www.ala.org > pla > initiatives > appletoncasestudy<%0b%0dProject%20Outcome%20Case%20Studies%20|%20Public%20Library%20Association%20(PLA)%0dhttps:/www.ala.org >%20pla%20>%20initiatives%20>%20appletoncasestudy%0d>
APL reports on the impacts of library programs and services to its Board based on the results of Project Outcome surveys and Impact Surveys. Library leaders ...
Project Outomce does a lot of the heavy lifting, and I believe they are customizable. Perhaps someone on this list has experience with their surveys and resources? I've been looking into the college/university library equivalent.
Take care,
Nancy
Nancy Gibson
Professor & Coordinator of Access Services
Office: 931-221-6166
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From: Tennessee Library Association and other Tennessee librarians <[log in to unmask]> On Behalf Of GARY FITSIMMONS
Sent: Tuesday, May 9, 2023 4:17 PM
To: [log in to unmask]
Subject: [External] Re: [{External}] Patron Satisfaction Survey
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________________________________
Dinah,
We have found that incentives really help. Offer to enter them into a drawing for a gift card if they submit a completed survey.
Gary Fitsimmons, PhD
Director of Library Services and Professor of Information Science | Bryan College
423.775.7196 | www.bryan.edu<http://www.bryan.edu/>
Bryan College 7793 | 721 Bryan Drive | Dayton, TN 37321
"And let us consider one another in order to provoke love and good works, not neglecting to gather together, as some are in the habit of doing, but encouraging each other, and all the more as you see the day approaching."
Hebrews 10:24-25 CSB
From: Tennessee Library Association and other Tennessee librarians <[log in to unmask]<mailto:[log in to unmask]>> On Behalf Of Dinah Harris
Sent: Tuesday, May 9, 2023 1:56 PM
To: [log in to unmask]<mailto:[log in to unmask]>
Subject: [{External}] Patron Satisfaction Survey
Do any of you have a survey that you feel is very effective in measuring patron satisfaction? One that people will actually take the time to fill out?
Thanks!
--
Dinah Harris, Director
Jackson-Madison County Library
433 East Lafayette St
Jackson, TN 38301
Phone 731-425-8600
Fax (731) 425-8609
www.jmclibrary.org<http://www.jmcl.tn.org/>
www.pinterest.com/jmcldirector/<http://www.pinterest.com/jmcldirector/>
www.facebook.com/JMCLibrary/<http://www.facebook.com/JMCLibrary/>
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<http://www.facebook.com/JMCLibrary/>
