LiveOnline@UT is the UT-branded name for Zoom software. The Zoom software is used to deliver live, interactive classes via the Internet.  For more information please visit our page at http://liveonline.utk.edu. 

LiveOnline@UT (Zoom) Spring 2021 Test Flights:

• Friday, January 15, 11am - 1pm
• Tuesday, January 19, 5pm - 7pm

We will be conducting Spring 2021 Test Flights on the dates and times listed above. Test Flights offer students the opportunity to test their device in an online class before the semester begins.  

*For a successful Test Flight experience, please review the following tips, as well as those at the bottom of this email.

• Use a USB headset for best sound quality.
• Connect to the Test Flight session from the location and computer you plan to use with your class.
• Keep in mind that connectivity speed and network permissions vary from location to location.

To participate in a LiveOnline@UT (Zoom) Test Flight:

1. Log in to Online@UT (Canvas) at https://online.utk.edu with your NetID and password.
2. Select the Test Flight link (Please note, the Test Flight link will be posted a few minutes prior to the start times listed above.)
3. If prompted, enter your NetID or name and join the meeting.
4. During the application launch process, you may be prompted to download and install the Zoom application.  Click Ok or yes to run, trust, open, or accept the application.

There are any number of issues that might contribute to performance of audio/video over IP.  We will be happy to help diagnose these issues with you should you have difficulty with your Test Flight.

Connection to the Internet:

• For the best experience in a LiveOnline@UT (Zoom) high-definition meeting, we recommend a wired-in connection whenever possible.  The application will adjust automatically for 3G, WiFi, or Wired environments. 
• Wireless connections are often twice as slow as cabled connections.  Even if you have a wireless "n" router, with speeds up to 300 Mbps, you cannot take advantage of that if your connection to the Internet is on 6Mbps.  Wireless router speeds are only as good as the pipe connecting the router to the Interne

Additional Internet activity in your house (wired or wireless) while attending online classes will impact the quality of your session:

• Minimize other Internet activity at your location while attending classes.
• Restart your router/gateway at least weekly.
• Find out what your ISP's "lack of activity" timeout is.  Sometimes this is as little as 15 minutes.  Network timeouts will reset your connections and create problems with your class session.

Thank you,

OIT Support, Course Design and Delivery