 |
 |
[External Email] [http://r20.rs6.net/on.jsp?ca=82c856a7-882d-4057-9b8a-3dc6a0d8fdd2&a=1102090353623&c=8ce26500-e1bb-11e6-8245-d4ae5275dbea&ch=8ce71ff0-e1bb-11e6-8245-d4ae5275dbea] [https://files.constantcontact.com/7db34b99001/3b460a46-0305-4340-a821-c75610f3ff91.png] Join us for this April course! Dealing with Difficult Patrons This course consists of two two-hour sessions: · Wednesday, April 15, 2020, 2:00 pm - 4:00 pm CDT · Friday, April 17, 2020, 2:00 pm - 4:00 pm CDT Register today!<https://urldefense.proofpoint.com/v2/url?u=http-3A__r20.rs6.net_tn.jsp-3Ff-3D001B7IYEW3y5fp9ERKjCT4wmqnuilGY9ZSVnT3f03InyKQ8XGeLFvuOKvsPQLVil0Bw804z-5F0WuU0gIYCkOdyfduVEHwPf5bqfvp7P1micf6fVqQXA-5FFSNXdp4daoBebTYrzbzAn66B6l4hvlEU8Vs1L7WwNM1pjHqI9k01KX8jSeIZ7Mh-2DjarSJG1BWEHbGRh8JoPBPcnz0Hg-3D-26c-3DyivUMSu93BMiYpBkh50Nt1czarnqJaDek5QhlvoNu34APUUn1W9FEw-3D-3D-26ch-3DlOvtJuKMVF1OasAbuW04yvU0nRrjzSbdghslx1Sbnu4fdkxc5ZPdBw-3D-3D&d=DwMCaQ&c=euGZstcaTDllvimEN8b7jXrwqOf-v5A_CdpgnVfiiMM&r=FLP4dKnLjQzOte5ctXyE-yuFQ3AQJv3BomYtNIlPaqY&m=paZm80Oyvw7xMnEObjIqwJQ5vDxdB216dSKP_8yV5fc&s=oTAsvESaI1pBh_A6mJ5QFPzchu8T_DdhCPbSrYOL3ps&e=> Librarians and staff in libraries of all types will at one point have an interaction with a difficult patron. Whether the patron or student is frustrated with library policy, refusing to follow standard rules, or is simply argumentative or persistent, it is imperative to develop interpersonal skills in order to deal with these situations. In this course, you will learn: · How to apply standard customer service skills when relating to difficult patrons · Common patron difficulties · Multiple ways to effectively solve problems Regards, Erin Gray Library Services and Technology Trainer/AskAcademic Coordinator 800-843-8482, ext. 2896 [https://files.constantcontact.com/7db34b99001/12cfb4bd-b645-4880-ab4a-4dea6ede1cc3.png] Amigos Library Services www.amigos.org<http://www.amigos.org> See what's happening on our social sites: [Facebook] <https://urldefense.proofpoint.com/v2/url?u=http-3A__r20.rs6.net_tn.jsp-3Ff-3D001B7IYEW3y5fp9ERKjCT4wmqnuilGY9ZSVnT3f03InyKQ8XGeLFvuOKo-2DCxuIFaw5bysv0lN8aZ4O-5FbhbO6P4J3QXU5TK6iBqQsHhW2CvJUMaDMVa2Hk1cBikvKezLpDTJNXdtN1pkUJm9X6RrkMQs1zXrVEaEmHcgfOJBK5ejs-5FLaOG7P7dPrkA-3D-3D-26c-3DyivUMSu93BMiYpBkh50Nt1czarnqJaDek5QhlvoNu34APUUn1W9FEw-3D-3D-26ch-3DlOvtJuKMVF1OasAbuW04yvU0nRrjzSbdghslx1Sbnu4fdkxc5ZPdBw-3D-3D&d=DwMCaQ&c=euGZstcaTDllvimEN8b7jXrwqOf-v5A_CdpgnVfiiMM&r=FLP4dKnLjQzOte5ctXyE-yuFQ3AQJv3BomYtNIlPaqY&m=paZm80Oyvw7xMnEObjIqwJQ5vDxdB216dSKP_8yV5fc&s=JvrYNhgabO57dqFEfy7PNe5D2Nk94_8_nQ5Z3VogMmM&e=> [Twitter] <https://urldefense.proofpoint.com/v2/url?u=http-3A__r20.rs6.net_tn.jsp-3Ff-3D001B7IYEW3y5fp9ERKjCT4wmqnuilGY9ZSVnT3f03InyKQ8XGeLFvuOKjbC8K3rz74r8hRJCnQW49MIxcCQGT44vAfd6UQpK8mBOb3lqGc6INnXuOiX8I2Dtw-5FZR7EfDR8nVjoMgMGI5EEI97EeEAToYobKbdhMotFY-26c-3DyivUMSu93BMiYpBkh50Nt1czarnqJaDek5QhlvoNu34APUUn1W9FEw-3D-3D-26ch-3DlOvtJuKMVF1OasAbuW04yvU0nRrjzSbdghslx1Sbnu4fdkxc5ZPdBw-3D-3D&d=DwMCaQ&c=euGZstcaTDllvimEN8b7jXrwqOf-v5A_CdpgnVfiiMM&r=FLP4dKnLjQzOte5ctXyE-yuFQ3AQJv3BomYtNIlPaqY&m=paZm80Oyvw7xMnEObjIqwJQ5vDxdB216dSKP_8yV5fc&s=HpS7JwchxM-In5HHf94yG311hvnbc8TO36HX2m2yTb4&e=> [Instagram] <https://urldefense.proofpoint.com/v2/url?u=http-3A__r20.rs6.net_tn.jsp-3Ff-3D001B7IYEW3y5fp9ERKjCT4wmqnuilGY9ZSVnT3f03InyKQ8XGeLFvuOKocSpw5-2DCQuri9sjK908lL7PyPLS14WEqSysvitXjXiibUznRR3Fx7-5FSvCKszYijr9lSSiEuRHuh4VWMHIf-2DyzaKBF6ANA2vB-2DM7kukWTN0Xik5xR-5Fmhd0d8NZx-5FfDBqQA-3D-3D-26c-3DyivUMSu93BMiYpBkh50Nt1czarnqJaDek5QhlvoNu34APUUn1W9FEw-3D-3D-26ch-3DlOvtJuKMVF1OasAbuW04yvU0nRrjzSbdghslx1Sbnu4fdkxc5ZPdBw-3D-3D&d=DwMCaQ&c=euGZstcaTDllvimEN8b7jXrwqOf-v5A_CdpgnVfiiMM&r=FLP4dKnLjQzOte5ctXyE-yuFQ3AQJv3BomYtNIlPaqY&m=paZm80Oyvw7xMnEObjIqwJQ5vDxdB216dSKP_8yV5fc&s=IrFB9bwQceFcCDDMEo0cwYWAosKcP3oS9mFFDwKWCbo&e=> Amigos Library Services | 4901 LBJ Fwy, Suite 150, Dallas, TX 75244 Sent by [log in to unmask]<mailto:[log in to unmask]> in collaboration with [Trusted Email from Constant Contact - Try it FREE today.]<https://urldefense.proofpoint.com/v2/url?u=http-3A__www.constantcontact.com_index.jsp-3Fcc-3Dnge-26rmc-3DVF19-5F3GE&d=DwMCaQ&c=euGZstcaTDllvimEN8b7jXrwqOf-v5A_CdpgnVfiiMM&r=FLP4dKnLjQzOte5ctXyE-yuFQ3AQJv3BomYtNIlPaqY&m=paZm80Oyvw7xMnEObjIqwJQ5vDxdB216dSKP_8yV5fc&s=us5_Y10EUvzFrV_XJgWw_NcQLlfug6sBXDJJHt4UDv8&e=> Try email marketing for free today!<https://urldefense.proofpoint.com/v2/url?u=http-3A__www.constantcontact.com_index.jsp-3Fcc-3Dnge-26rmc-3DVF19-5F3GE&d=DwMCaQ&c=euGZstcaTDllvimEN8b7jXrwqOf-v5A_CdpgnVfiiMM&r=FLP4dKnLjQzOte5ctXyE-yuFQ3AQJv3BomYtNIlPaqY&m=paZm80Oyvw7xMnEObjIqwJQ5vDxdB216dSKP_8yV5fc&s=us5_Y10EUvzFrV_XJgWw_NcQLlfug6sBXDJJHt4UDv8&e=>