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Sorry - forgot to include my signature! Martha Hendricks Director, Clarksville-Montgomery County Public Library 350 Pageant Lane, Suite 501 Clarksville TN 37040 Office 931-648-8826 x21400 Fax 931-648-8831 [library-vertical-CMYK] http://www.mcgtn.org/library From: Library Director Sent: Wednesday, December 18, 2019 8:43 AM To: 'Tennessee Library Association and other Tennessee librarians' <[log in to unmask]> Subject: Position available - Senior Systems Support Tech - Clarksville-Montgomery County Public Library Hello all, Clarksville-Montgomery County Public Library (CMCPL) is looking for a Senior Systems Support Tech to come and join our team! Montgomery County has a population that just topped 200,000 and is finally getting a much-overdue expansion of library services in a first branch library. We are in the midst of designing this library to be built in North Clarksville - we need an energetic, knowledgeable team player to help us both support technology in the current main library and to be a part of this exciting branch project. CMCPL is located in Montgomery County in downtown Clarksville, which is about an hour northwest of Nashville. Clarksville is a bedroom community to Nashville and has experienced a booming economy in recent years - recently named Best Place to Live in the US by Money magazine. (https://bit.ly/2ttBeRf) To apply for this position, please visit the Montgomery County website here<https://mss.montgomerycountytn.org/MSS/employmentopportunities/default.aspx> (scroll to the very bottom). Starting salary is $58,269.00 with some of the best benefits offered by any county government. Position closes December 27th but may be reopened until filled. Montgomery County Government Position Description Job Title: Senior System Support Tech (IT Supervisor) Department: Libraries Class Code: F Reports To: Library Director FLSA Status: Exempt Prepared By: Libraries Prepared Date: December 2019 SUMMARY This position manages, organizes and coordinates the computer and information technology assets and needs of the main Public Library in coordination with County IS. EXPECTATIONS OF EMPLOYEE * Adheres to Library Policies and Procedures * Acts as a role model within and outside the work environment * Performs duties as workload necessitates while maintaining library productivity and quality standards * Communicates regularly with supervisor about departmental issues * Demonstrates flexibility, efficient time management and ability to prioritize workload * Provides exceptional customer service and maintains appropriate customer relations * Ability to communicate in a polite, cooperative and solution based manner during all interactions (teammates, patrons, vendors etc.) * Maintains positive, respectful and adaptable behavior on a consistent basis * Consistently demonstrates ability to build and maintain positive professional work relationships to accomplish job responsibilities * Consistently reports to work on time prepared to perform duties of position at designated staff station. * Reliable, consistent attendance is a requirement and essential function of all staff positions. Every Employee's attendance patterns should support the needs of the library team and those served. ALLOCATED HOURS: 40, Full-Time Exempt ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. * Maintains technology inventory and creates 3-year technology replacement plan. * Updates and maintains all computer equipment as scheduled and needed, including Automated Materials Handling System. * Provides annual training for and assists the library staff in the use of software and databases. * Accomplishes scheduled database MARC extracts and transmits to State. * Runs monthly ILS reports for statistical purposes. Creates custom reports as needed. * Works with Director on development of long-range computer equipment planning and budgeting for the library. * Performs yearly removal of inactive circulation accounts and fines over six years old. * Prepares bid information for large computing services purchases. * Attends professional meetings to represent library; makes presentations to various groups for promotion of library services. * Supervises network activity and maintains connections for software compatibility; assigns login rights. * Answers and handles trouble calls from within the library; provides information, advice and guidance; takes and relays messages and/or directs calls to appropriate personnel. * Provides upkeep and maintenance of network/computer systems performing installation, maintenance and troubleshooting of hardware equipment and software applications. * Researches innovative ideas and software applications on a regular basis to ensure continued advancement in the library's use of technology. * Assists Director and other staff with special projects; performs reference and circulation functions as needed; performs flexible assignments as requested. * Attends committee meetings and other meetings as assigned. SPECIAL KNOWLEDGE AND SKILLS * Possesses considerable knowledge of the policies, procedures, and activities of the library and library management practices as they pertain to the performance of duties relating to the job of Sr. System Support Tech. * Knows how to keep abreast of any changes in policy, methods, computer operations, equipment needs, etc. as they pertain to departmental operations and activities. * Effectively communicates and interacts with members of the general public, and other groups involved in the activities of the Library. * Is able to assemble information and make written reports and documents in a concise, clear and effective manner. * Possesses good organizational, human relations, and technical skills. Is able to use independent judgment. * Possesses the ability to comprehend, interpret, and apply principles and methods utilized within the discipline of computer technology. * Possesses the mathematical ability to handle required calculations using percentages and decimals. * Is knowledgeable and proficient with computers and computer software as they pertain to the duties of Sr. System Support Tech. * Is able to read, understand, and interpret statistical and financial reports and related materials. MINIMUM TRAINING AND EXPERIENCE Bachelor's degree required. Knowledge of library Integrated Library Systems with related computer training is desired. MCSA and A+ certification preferred, or any equivalent combination of education, training, and experience that provides the requisite knowledge, skills, and abilities for this job. PHYSICAL DEMANDS While performing the duties of this job, the incumbent is regularly required to sit and talk or hear. The incumbent frequently is required to use hands to finger, handle, or feel; reach with hands and arms. The incumbent is occasionally required to stand, walk, stoop, kneel, crouch, crawl and climb or balance. The incumbent must occasionally lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus. *********************************** Montgomery County is an Equal Opportunity Employer and complies with the requirements of the Civil Rights Act of 1966 (Section 1981) and 1964 (Title VI, VII,) Americans with Disabilities Act (ADA), Rehabilitation Act of 1973, Age Discrimination in Employment Act (ADEA), Equal Pay Act (EPA) and the Uniformed Services Employment and Re-employment Rights Act (USERRA). A drug test and background check are required as part of the hiring process.