Hi –

TEL is fully functional again!!!

· TEL4U.org is working again.

· All links on the TEL website or any location specific URLs now authenticate into the various resources as they should.

· New users can now sign up for accounts on Transparent Language.

Let me know if you are still having any access issues and I can look into it! Thanks,

Andrea

Andrea Zielke

TEL Administrator

Tennessee Electronic Library

Tennessee State Library and Archives

Office of Tennessee Secretary of State Tre Hargett

403 7th Avenue North

Nashville, TN 37243

Phone: 615-532-4627

Fax: 615-532-9904

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From: Andrea N. Zielke
Sent: Tuesday, August 27, 2019 7:22 AM
To: TEL TSLA
Subject: Update on TEL resources

Good morning,

We are still working with the vendor to restore TEL and all the databases back to full functionality. I’ve requested a report of exactly what happened and what they are doing to ensure this type of outage doesn’t impact TEL again.

Here are some updates:

· TEL4U.org is currently available at http://ec2-3-15-156-230.us-east-2.compute.amazonaws.com/galesupport/tel4u/

· If you have Gale pages, they should be up and working. You may notice that your library branding is still not appearing but that should be fixed by the end of the week.

· If you have location specific urls, those are still not working as the authentication is currently not available. It was supposed to be resolved last night at midnight so I don’t have a timeframe of when that will be fixed. If you direct your patrons to the TEL website, all but the Tennessee Records on Ancestry.com are available.

· Transparent Language users– using the link on the TEL site, existing patrons can continue their lessons. New accounts cannot be created at this time. If your patrons email me, I can let them know when they can sign up for an account.

Quite a few school librarians have asked for direct links so here is a quick cheat sheet of some of the most popular resources:

TEL4U.org	http://ec2-3-15-156-230.us-east-2.compute.amazonaws.com/galesupport/tel4u/
Testing & Education Reference Center	https://infotrac.gale.com/itweb/tel_s_tsla&id=elvis&?db=TERC
Gale In Context: High School (formerly Student Resources in Context)	https://infotrac.gale.com/itweb/tel_s_tsla&id=elvis&?db=SUIC
Gale In Context: Middle School	https://infotrac.gale.com/itweb/tel_s_tsla&id=elvis&?db=MSIC
Gale In Context: Opposing Viewpoints	https://infotrac.gale.com/itweb/tel_s_tsla&id=elvis&?db=OVIC
Literature Resource Center	https://infotrac.gale.com/itweb/tel_s_tsla&id=elvis&?db=LitRC
Gale Books and Authors	https://infotrac.gale.com/itweb/tel_s_tsla&id=elvis&?db=BNA
Gale Literary Sources	https://infotrac.gale.com/itweb/tel_s_tsla&id=elvis&?db=GLS
World Book Portal	https://www.worldbookonline.com/?uid=teltrain&pwd=teltrain

Again, thank you for your patience while we work to get everything fixed and put measures in place to ensure this doesn’t happen again. Please let me know if you need anything!