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Last update for the week! If you go to the TEL website, all the resources are accessible except TEL4U.org and the Tennessee Records on Ancestry. We are still working to get access to them asap. Check on www.tntel.info<http://www.tntel.info> to see if access has been restored over the weekend. If you are using Gale Pages, see the recommendation listed below. If you need assistance during this time, please contact technical support at 1-800-877-4253<tel:1-800-877-4253> or [log in to unmask]<mailto:[log in to unmask]> directly. Thank you for all being patient while a whole slew of people worked to get TEL back together again; TEL's no Humpty Dumpty! Big round of applause to all the support from our IT staff here at the State and with our vendors ensuring that we can still provide access to these great school and library resources. Have a great weekend and I'll give you an update on the state of TEL on Monday! Thanks again, Andrea Andrea Zielke TEL Administrator Tennessee Electronic Library<https://t.sidekickopen05.com/s1t/c/5/f18dQhb0S7lC8dDMPbW2n0x6l2B9nMJW7t5XZs7fsQ6KVcVPs65vwq9jW5wvxsz56dxNMf7j4bs802?t=https%3A%2F%2Ftntel.info%2F&si=5366700099239936&pi=9a248867-b200-4bee-8b27-8181bfc9e55c> Tennessee State Library and Archives Office of Tennessee Secretary of State Tre Hargett 403 7th Avenue North Nashville, TN 37243 Phone: 615-532-4627 Fax: 615-532-9904 [log in to unmask]<mailto:[log in to unmask]> This electronic mail may be subject to the Tennessee Public Records Act, Tenn. Code Ann. §10-7-503 et seq. Any reply to this email may also be subject to this act. The mission of the Office of the Secretary of State is to exceed the expectations of our customers, the taxpayers, by operating at the highest levels of accuracy, cost-effectiveness, and accountability in a customer-centered environment. www.facebook.com/TennesseeSecretaryofState<http://www.facebook.com/TennesseeSecretaryofState> www.facebook.com/TNStateLibraryArchives/timeline<http://www.facebook.com/TNStateLibraryArchives/timeline> From: Fox, Hilary L [mailto:[log in to unmask]] Sent: Friday, August 23, 2019 1:59 PM To: Andrea N. Zielke Subject: [EXTERNAL] Gale Access for TEL *** This is an EXTERNAL email. Please exercise caution. DO NOT open attachments or click links from unknown senders or unexpected email - STS-Security. *** ________________________________ Gale Customers and Colleagues: We are currently performing unexpected system maintenance, which is impacting multiple points of user access and customer support. Gale products/databases are not experiencing downtime. The following websites and access paths are currently unavailable: · Gale Pages, including statewide portals * Support.gale.com * Rpas (barcode) and Geo-authentication * Trial sites * Usage dashboards * Customer co-branding within Gale products * Gale blogs During this time, users can still access Gale products. For libraries providing access through Gale Pages and statewide portals, we recommend you temporarily redirect users to the common menu. Customize and share the following URL with your account locID: https://infotrac.gale.com/itweb/<https://urldefense.proofpoint.com/v2/url?u=https-3A__infotrac.gale.com_itweb_&d=DwMFAg&c=9mDSiW-N7q3Jcc5YTFWHgQ&r=pacb2xzCREjCAm9Df3Yjr-TwSq4AAd3fp8h_MOSUJ44&m=3fav8fDZcwEHL0nCEjKaYyeNY9l1E_77Szw7JhmwxcA&s=8SO_asJwDxv3Mt8VfvU8v6KFYlruLYJJc9kfelqJzZk&e=> (please enter your Gale Loc ID at the end of the URL). Our technology teams are working quickly to restore access. If you need assistance during this time, please contact technical support at 1-800-877-4253<tel:1-800-877-4253> or [log in to unmask]<mailto:[log in to unmask]>. Thank you for your understanding during this situation. Hilary Hilary Fox Director, Consortia West GALE/Cengage 27500 Drake Road Farmington Hills, MI 48331 Cell: (480)415-0730 Direct: 800-877-4253 x.12290 [log in to unmask]