Position Summary: Under the direction of the Unit Head the Interlibrary Loan Assistant will:
- Search bibliographic records in the library’s ILS operating and discovery systems, Library A-Z List, OCLC, and other sources to fulfill customer requests for books and journal articles.
- Provide direct customer support by responding to ILL e-mail inquiries, providing accurate information to customers. Route inquiries to the proper staff as appropriate.
- Provide clerical support to the unit by processing bills for overdue materials, processing and reconciling UPS invoices, checking in shipments, and other duties as assigned.

Required Qualifications:
- Experience using with online library catalogs, bibliographic databases, or electronic resources management system.
- Experience with data entry and/or library automated systems.
- Experience working with the public and customer service; explaining and applying policies and procedures.
- Good problem solving and investigative skills
- Good computer skills, including word processing, spreadsheets, and other databases
- Strong written and oral communication, organizational, and interpersonal skills
- Demonstrated work experience with accuracy and attention to detail with minimal supervision.

Preferred Qualifications:
- Interlibrary Loan experience in an academic library.
- Experience working with the Koha ILS, EBSCO Discovery Service, ILLiad, or OCLC Worldshare
- Working knowledge and experience with academic library e-journal/e-book database resource tools.
- Knowledge of UPS and USPS shipping procedures

Employment Conditions:  - Must be able to work during school breaks and summer hours..

How to Apply for this Job:  Applications must be submitted online at www.jobs.vt.edu

Employee Category:   Hourly Wage Staff, limited to 1500 hrs/year

Appointment Type:     Temp, non-salaried wage

Percent Employment: Part-time

Pay Range:                $13.00 per hour

Department:               Library

Work Location:          Blacksburg

Work Schedule:         average of 30 hrs/week, Monday-Friday 8:30am-3pm

Posting Date:             07/12/2018

Job Review Date:      07/26/2018

Quick Link:         http://listings.jobs.vt.edu/postings/88184

Cathy C Pillow