Position Summary: Under the direction of the Unit Head the Interlibrary Loan Assistant will:
- Search bibliographic records in the library’s
ILS operating and discovery systems, Library A-Z List,
OCLC, and other sources to fulfill customer requests for books and journal articles.
- Provide direct customer support by responding to
ILL e-mail inquiries, providing accurate information to customers. Route inquiries to the proper staff as appropriate.
- Provide clerical support to the unit by processing bills for overdue materials, processing and reconciling
UPS invoices, checking in shipments, and other duties as assigned.
Required Qualifications:
- Experience using with online library catalogs, bibliographic databases, or electronic resources management system.
- Experience with data entry and/or library automated systems.
- Experience working with the public and customer service; explaining and applying policies and procedures.
- Good problem solving and investigative skills
- Good computer skills, including word processing, spreadsheets, and other databases
- Strong written and oral communication, organizational, and interpersonal skills
- Demonstrated work experience with accuracy and attention to detail with minimal supervision.
Preferred Qualifications:
- Interlibrary Loan experience in an academic library.
- Experience working with the Koha
ILS,
EBSCO Discovery Service, ILLiad, or
OCLC Worldshare
- Working knowledge and experience with academic library e-journal/e-book database resource tools.
- Knowledge of
UPS and
USPS shipping procedures
Employment Conditions: - Must be able to work during school breaks and summer hours..
How to Apply for this Job: Applications must be submitted online at www.jobs.vt.edu
Employee Category: Hourly Wage Staff, limited to 1500 hrs/year
Appointment Type: Temp, non-salaried wage
Percent Employment: Part-time
Pay Range: $13.00 per hour
Department: Library
Work Location: Blacksburg
Work Schedule: average of 30 hrs/week, Monday-Friday 8:30am-3pm
Posting Date: 07/12/2018
Job Review Date: 07/26/2018
Quick Link: http://listings.jobs.vt.edu/postings/88184
Cathy C Pillow
Administrative Director and Human Resources Manager
University Libraries
540-231-4407