Dear Students,
Below is the description of CCI 660 that is scheduled for fall 2018. This seminar is offered for doctoral and masters students in any discipline. Please feel free to contact me, if you have any questions ([log in to unmask]<mailto:[log in to unmask]>).

CCI 660:
Doctoral Seminar in Human-Computer Interaction (HCI) and User Experience (UX)
Fall 2018
Instructor: Dr. Dania Bilal ([log in to unmask]<mailto:[log in to unmask]>)

Tentative Course Description: This course explores traditional and new methods for conducting research in HCI and User Experience (UX). Covers interdisciplinary theories that have influenced the development of HCI, UX and User-Centered Design (e.g., information science, psychology, cognitive psychology, social psychology, computer science, communication, education, anthropology, and human factors in engineering). Includes designing usability and UX research with all types of users. Covers the A-Z approach for designing studies - from topic idea to data collection and analysis, and to writing and submitting the findings for publication.

What Will I Learn in this Course?

  Key theories that influence HCI and UX.

  Traditional and new methods for studying user interaction and user experience with interactive systems, devices, and/or products.

  Software and hardware tools for capturing the user experience (e.g., Eye Tracking, Galvanic Skin Response (GSR), facial expressions, Electroencephalography (EEG); and remote usability software). Includes hand-on with these tools in a lab setting.

  How to design studies that investigate user information behavior and interaction with interactive systems, devices, and/or products (The A-Z approach).

  How to measure the User Experience (UX) and what metrics to use.

  How UX and usability studies are conducted in various settings (e.g., academic vs. corporate vs. non-profit) and their strengths and weaknesses.

Tentative Textbook
Olson, J.S., and Kellogg, W. A (editors). 2014. Ways of Knowing in HCI. Springer.
There will be additional readings from outside of the textbook.

Guest Speakers
This course will host a panel of experienced speakers in HCI, UX, and Information Behavior (IB).

Who Can Take this Course?
Doctoral and masters students in any discipline who have had at least one course in research methods.

Instructional Delivery: Face-to-face on campus.


What is HCI?
  HCI is the study of the interaction between people, computers and devices, and tasks they attempt to achieve to meet their goals in variety of settings or contexts.
  HCI involves the development and application of principals, guidelines, and methods to support the design and evaluation of interactive systems.
  HCI covers interface & interaction development, User Experience (UX) evaluation, usability, user-centered design (UCD), and theory development.
What is User Experience (UX)?
  is the totality of the effect or effects felt (experienced) internally by a user as a result of interaction with, and the usage context of a system, device, or product. UX embodies or is intertwined with:
  Usability characteristics/factors,
  Usefulness factors, and
  Emotional impact factors.

What is Usability?
  Part of HCI devoted to ensuring that user interaction with systems is, among other things:
  Efficient, and

What is User-Centered Design (UCD)?
  UCD is the process that ensures that the designs match the needs and capabilities of the people for whom they are intended. (Don Norman, 2013, p. 9).

Dania Bilal, Professor
University of Tennessee
School of Information Sciences
1345 Circle Park, Suite 451
Knoxville, TN 37996
[log in to unmask]<mailto:[log in to unmask]>

Recipient of the 2017 ASIS&T SIG USE Outstanding Contribution to Information Behavior Research Award
One of the top 10 most influential researchers in information behavior worldwide,  See:
Aslib Journal of Information Management, 69 (2),215-22, 2017

Visiting Scholar, School of Information, University of Texas-Austin, iSchool of Information, Fall 2017
ASIS&T Board, Director-at-Large