Role Title:                Computer Operations Technician I

Posting Number:      SW0170770

Position Summary: Provide effective maintenance and support for end-user technology such as desktops, laptops, and technology dispersed throughout the library. Perform work of moderate difficulty, troubleshooting, running diagnostics, repairing computers and peripheral equipment, and resolving technical issues. Shares on-call support duties with other staff during scheduled work hours by receiving and resolving requests for help. Perform routine maintenance on installed computer equipment following establish procedures and policies, ensuring that computers remain in optimal working condition.

Required Qualifications:

- Strong interpersonal and organizational skills and effective oral and written communication abilities.
- Experience in Windows-based and macOS laptop/desktop computer imaging, setup, installation, troubleshooting, repair and maintenance.
- Experience in interpreting and explaining policies and procedures to customers
- Experience in a work setting to prioritize and organize work tasks, with attention to detail.
- Knowledge of the fundamentals of data communications gained through formal education or by applicable experience with various operating systems.
- Knowledge and experience with computer applications in a library.
- Experience with VT and VPN network applications, word-processing and other office related products, and virus protection software, such as ESET and Malwarebytes.

Preferred Qualifications:

- Knowledge of software/hardware assets inventory and management, using TeamDynamix and/or ServiceNow.
- Specific knowledge and experience with imaging using FOG, setup, installation and maintenance of PC and Macintosh software and hardware.
- Training and/or experience in computer operations, software/hardware installation, diagnostics and repair in an instructional lab setting and with library service operation computers.
- Experience installing computer peripherals, such as printers, plotters, flatbed and handheld scanners.
- Experience with Library applications, such as Sierra, Illiad, TeamDynamix, FOG, Adobe products, ESET, Logmein, IBM BigFix and SMARTboard technology.
-Experience with digital signage technology.
- Associate’s degree or equivalent experience related to Desktop Computer Operations and Administration.

Employment Conditions:  average of 30 hrs/week between Monday-Friday, 8am-5pm  (These hours include school breaks and summers)

How to Apply for this Job:  Applications must be submitted online at www.jobs.vt.edu

Employee Category:   Hourly Wage Staff, limited to 1500 hrs/year

Appointment Type:     Temp, non-salaried wage

Percent Employment: Part-time

Pay Range:                 $15.00/hr

Department:               Library

Work Location:          Blacksburg

Work Schedule:         average of 30 hrs/week between Monday-Friday, 8am-5pm

Posting Date:             09/22/2017

Job Review Date:      10/19/2017

Quick Link:http://listings.jobs.vt.edu/postings/80073