SCHEDULE: Wednesday 1:00 p.m. – 4:00 p.m.; Friday 1:00 p.m. – 5:00 p.m.; Saturday and Sunday 12:00p.m. – 5:00 p.m.
PURPOSE OF CLASSIFICATION: The purpose of this classification is to perform a variety of tasks related to Library patron services. Duties include, but are not limited to: sorting; shelving; answering patron inquiries; working the public service desk; and performing additional duties as assigned by the Library Branch Manager, Library Resource Sharing Coordinator, Circulation Supervisor, Children’s Room Manager, or Central Library Manager.
ESSENTIAL FUNCTIONS: The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned. Works public service desk; enters new users into the patron database; charges and discharges items; performs all necessary functions to maintain accurate and up-to-date patron database. The Sights & Sounds position will only work with the public service desk. Assists patrons (parents and children) in using the public access catalog and in locating information and/or materials through use of the automated system or online catalog. The Lawson McGhee Circulation position will assist patrons in locating materials through the use of the automated system. Pulls reserved materials from shelves to be sent to other agencies; checks in reserved materials received through courier delivery; resolves related problems. Collects fines and/or other charges; prepares daily deposits for the Library Business Administrator; makes change as necessary. (This sentence does not apply to the Sights & Sounds position.) Provides Library patron with information via telephone conversations or face-to-face contact. Prepares books and materials for shelving; includes unloading, discharging and sorting tasks; shelves items Reads shelves to ensure that books and/or media are correctly shelved and correct errors. Maintains photocopiers and/or printers by refilling paper trays, changing toner cartridges, and assisting patron in proper handling/usage, clearing paper jams, etc. Assists patrons with the use of the Self-Check Machines. (This does not apply to Children’s Room or Sight & Sounds positions.) Processes new books and other materials. (This does not apply to Children’s Room or Sight & Sounds positions.)
ADDITIONAL JOB FUNCTIONS: The Interlibrary Loan position will use Unicorn Automated System to locate material in KCPL collections, pull books from the shelves as necessary, handles shipment of materials to/from other libraries. The Sights & Sound position also pulls reserved media materials from shelves to be sent to other agencies; resolves related problems. Uses RTI disc check machine to resurface CD’s and DVD’s; prepares them for cataloging. The Children’s Room position also assists parents and children in using public computers, including the reservation system, internet access, software applications, printing; resolves related problems. Designs, creates, and hangs decorations and departmental signage; creates thematic displays. Plans and conducts story-times and/or children[s programs and activities in the Library and as needed in other locations using books, flannel boards, CD players and puppets. Executes daily opening/closing procedures for department. Conducts library tours and presentations. Provides reference services to parents and children by answering in-depth reference questions requiring knowledge of specialist resources and children’s literature. The Library Branches position also assists patrons in using public computers, including the reservation system, internet access, software applications, printing, and troubleshooting. Plans and conducts story-times. The Lawson McGhee Circulation position also creates weekly New Book list for use by the Knoxville News Sentinel newspaper. Processes returned mail and send postal for address verification. Responds to and reports immediately if called upon by local regional or central office supervisors, as part of a coordinated emergency response by the Knox County Department of Health. Performs other related duties as required.
MINIMUM TRAINING AND QUALIFICATIONS: High School Diploma, or GED required; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this position.
PHYSICAL REQUIREMENTS: Must be physically able to operate a variety of office machines, such as a computer, printer, telephone, copier, calculator, book trucks, etc. Must be able to use body members to work, move or carry objects or materials. Physical demand requirements are at levels of those for active work.
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SCHEDULE: Monday and Tuesday 2:00 p.m. – 8:00 p.m.; Saturday 8:30 a.m. – 5:30 p.m.
PURPOSE OF CLASSIFICATION: The purpose of this classification is to perform a variety of tasks related to Library patron services. Duties include, but are not limited to: sorting; shelving; answering patron inquiries; working the public service desk; and performing additional duties as assigned by the Library Branch Manager, Library Resource Sharing Coordinator, Circulation Supervisor, Children’s Room Manager, or Central Library Manager.
ESSENTIAL FUNCTIONS: The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned. Works public service desk; enters new users into the patron database; charges and discharges items; performs all necessary functions to maintain accurate and up-to-date patron database. The Sights & Sounds position will only work with the public service desk. Assists patrons (parents and children) in using the public access catalog and in locating information and/or materials through use of the automated system or online catalog. The Lawson McGhee Circulation position will assist patrons in locating materials through the use of the automated system. Pulls reserved materials from shelves to be sent to other agencies; checks in reserved materials received through courier delivery; resolves related problems. Collects fines and/or other charges; prepares daily deposits for the Library Business Administrator; makes change as necessary. (This sentence does not apply to the Sights & Sounds position.) Provides Library patron with information via telephone conversations or face-to-face contact. Prepares books and materials for shelving; includes unloading, discharging and sorting tasks; shelves items Reads shelves to ensure that books and/or media are correctly shelved and correct errors. Maintains photocopiers and/or printers by refilling paper trays, changing toner cartridges, and assisting patron in proper handling/usage, clearing paper jams, etc. Assists patrons with the use of the Self-Check Machines. (This does not apply to Children’s Room or Sight & Sounds positions.) Processes new books and other materials. (This does not apply to Children’s Room or Sight & Sounds positions.)
ADDITIONAL JOB FUNCTIONS: The Interlibrary Loan position will use Unicorn Automated System to locate material in KCPL collections, pull books from the shelves as necessary, handles shipment of materials to/from other libraries. The Sights & Sound position also pulls reserved media materials from shelves to be sent to other agencies; resolves related problems. Uses RTI disc check machine to resurface CD’s and DVD’s; prepares them for cataloging. The Children’s Room position also assists parents and children in using public computers, including the reservation system, internet access, software applications, printing; resolves related problems. Designs, creates, and hangs decorations and departmental signage; creates thematic displays. Plans and conducts story-times and/or children[s programs and activities in the Library and as needed in other locations using books, flannel boards, CD players and puppets. Executes daily opening/closing procedures for department. Conducts library tours and presentations. Provides reference services to parents and children by answering in-depth reference questions requiring knowledge of specialist resources and children’s literature. The Library Branches position also assists patrons in using public computers, including the reservation system, internet access, software applications, printing, and troubleshooting. Plans and conducts story-times. The Lawson McGhee Circulation position also creates weekly New Book list for use by the Knoxville News Sentinel newspaper. Processes returned mail and send postal for address verification. Responds to and reports immediately if called upon by local regional or central office supervisors, as part of a coordinated emergency response by the Knox County Department of Health. Performs other related duties as required.
MINIMUM TRAINING AND QUALIFICATIONS: High School Diploma, or GED required; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this position.
PHYSICAL REQUIREMENTS: Must be physically able to operate a variety of office machines, such as a computer, printer, telephone, copier, calculator, book trucks, etc. Must be able to use body members to work, move or carry objects or materials. Physical demand requirements are at levels of those for active work.
SCHEDULE: Wednesday, Thursday 5:00 p.m. – 8:00 p.m.; Friday 12:30 p.m. – 5:30 p.m.; Saturday 10:30 a.m. – 5:00 p.m.
PURPOSE OF CLASSIFICATION: The purpose of this classification is to perform general page services for Library users and staff.
Duties may involve, but are not limited to: sorting and shelving books, media materials and periodicals; assisting with unloading book drop by sorting and discharging; reading shelves to ensure that materials are shelved correctly;
and performing other duties as assigned by the Supervisor.
ESSENTIAL FUNCTIONS: The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned. Unloads book drop and/or courier delivery bags by sorting, discharging and routing a variety of materials to appropriate agencies/departments. Sensitizes book for security purposes; sorts and arranges alphabetically and/or by Dewey classification, shelves books and other materials. Locates, traps and distributes holds; resolves related problems. Communicates with the public via telephone, e-mail, fax or in person; provides general information; directs calls, e-mails, or inquires as appropriate. Assists at public desk, which may include issuing library cards, entering new users into database, accessing patron information, charging and discharging material, collecting fines and/or other charges, making change. Assists patrons in locating materials, using print and online magazines and newspapers, and using the public access database. Retrieves patron requests for magazines, newspapers and microfilm reels from the Periodicals collection and non-public areas. Assists patrons with the use of computers, microfilm readers, photocopiers, etc. Manages collection of magazines and/or newspapers. Makes photocopies from books, files microfilm, microfiche, etc., as requested by researchers; verifies requests with researchers when written information is unclear. Files microfilm boxes, pamphlets, newspaper clippings, obituaries, and other materials. Reads shelves to ensure that materials are correctly shelved and corrects errors, withdraws damaged, worn or outdated materials from the collection. Performs craft-oriented tasks as assigned by supervisor. Performs occasional cleaning duties as needed. Uses RTI disk check machine to resurface CDs and DVDs; uses RTI video check to examine videotapes for damage.
ADDITIONAL JOB FUNCTIONS: Checks computer print-outs against shelves. Checks shelves for books having been reported as returned and/or placed on HOLD. Shift book sections and/or straighten books on shelves as necessary. Assists researchers in the McClung Collection with registration, security clearance procedures, and simple reference questions. Responds to and reports immediately if called upon by local regional or central office supervisors, as part of a coordinated emergency response by the Knox County Department of Health. Performs other related duties as required.
MINIMUM TRAINING AND QUALIFICATIONS: Successful completion of at least two (2) years of coursework in a standard high school and at least 16 years of age; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this position.
PHYSICAL REQUIREMENTS: Must be physically able to operate a variety of office machines, such as a computer, printer, telephone switchboard, copier, book trucks, sensitizer/desensitizer, etc. Must be able to use body members to work, move or carry objects or materials. Physical demand requirements are at levels of those for active work.
View Job DetailsSCHEDULE: Monday – Friday 8:00 a.m. – 5:00 p.m.; Saturday and Sunday in rotation, one evening a week.
PURPOSE OF CLASSIFICATION: The purpose of this classification is to provide accurate answers to specific questions, research assistance and/or appropriate referrals to meet the informational needs of Knox County citizens. Duties include, but are not limited to: instructing the public and staff in the use of Library’s on line catalog and reference databases; instructing the public in the use of other computer applications such as, internet and Microsoft office; and performing additional duties assigned by the Library Reference Services Manager.
ESSENTIAL FUNCTIONS: The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned. Provides answers to specific questions, research assistance and/or appropriate referrals to meet the informational needs of Knox County citizens. Conducts reference interviews with people of various social, economic and educational levels via telephone, letter, e-mail and in person. Identifies the information need, matches it to the appropriate print or online resource and evaluates the transaction for customer satisfaction. Instructs the public and staff on-one-on or in a classroom setting in the use of the Library’s online catalog, reference databases, the internet and other computer software. Assists in building and maintaining the Library’s collection, especially the online information provided via the Library’s information portal. Conducts Library tours, speaks to community groups about Library topics, represents the Library at meetings of community groups, serves on Library committees and tasks groups as needed.
ADDITIONAL JOB FUNCTIONS: Assigned to one or more specialized tasks within the Reference Department. Responds to and reports immediately if called upon by local regional or central office supervisors, as part of a coordinated emergency response by the Knox County Department of Health. Performs other related duties as required.
MINIMUM TRAINING AND QUALIFICATIONS: Master’s Degree in Library Science or Information Science from an ALA-accredited college or university; with three (3) to five (5) years of progressively responsible work experience in a Library environment, or related field; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this position.
PHYSICAL REQUIREMENTS: Must be physically able to operate a variety of office machines, such as a computer, printer, telephone, copier, microfiche readers, etc. Must be able to use body members to work, move or carry objects or materials. Physical demand requirements are at levels of those for active work.
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