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HI there Thomas - Hope you are doing well! Jeff Young had high marks for you and your work at our recent Middle Managers Conference. It was obvious you are a rock star! Wish I could come to the Personnel Officers conference this year - I hear you are hosting! In your email, you stated "We provide training during New Agent Orientation on all the major job responsibilities of our agents including Customer Service. I have provided Customer Service in-service training to District Support Staff through one off trainings and at the Chi Epsilon Annual Conference." .....would you be willing to share your training curriculum with me? Thank you! Sheri On Mon, Jul 24, 2017 at 10:00 AM, Keene, Thomas C <[log in to unmask]> wrote: > Sheri, > > > > Customer Service is a major job responsibility for all county agents and > county support staff and therefore they are evaluated in this area during > the performance evaluation process. We provide training during New Agent > Orientation on all the major job responsibilities of our agents including > Customer Service. I have provided Customer Service in-service training to > District Support Staff through one off trainings and at the Chi Epsilon > Annual Conference. > > > > Please let me know if you would like more information. > > > > Thanks, > > > > > > Thomas Keene, PHR > > Cooperative Extension HR Personnel Director > > Office: 859-257-7490 <(859)%20257-7490> Fax: 859-257-3050 > <(859)%20257-3050> > > Cell: 859-333-2444 <(859)%20333-2444> > > [log in to unmask] > > http://www.ca.uky.edu/extensionjobs/ > > [image: cid:[log in to unmask]] > > > > *From:* Extension Service Personnel Officers in the Southern Region > [mailto:[log in to unmask]] *On Behalf Of *Sheri Schwab > *Sent:* Saturday, July 22, 2017 11:54 AM > *To:* [log in to unmask] > *Subject:* Internal training/philosophy statements/expectations re: > Customer Service?? > > > > hello there friends! > > > > Wondering if any of you have established internally-directed statements, > written expectations/guidelines, etc. about "customer service in > Extension?" I see lots of trainings from us to businesses - just wondering > if any of you have established anything specific on levels of Customer > Care/Service. Do you routinely train your employees on it? > > > > Thanks! > > Sheri > > > > -- > > > > Sheri L. Schwab, J.D, M.Ed. > > Associate Director and Director of County Operations > > NC Cooperative Extension > > Office: 919.515.1381 <(919)%20515-1381> (forwards to cell) > > Executive Assistant - Laurie Edwards @ [log in to unmask], > 919.515.2811 <(919)%20515-2811> > > extension.ncsu.edu <http://www.ces.ncsu.edu/> > > > > > -- Sheri L. Schwab, J.D, M.Ed. Associate Director and Director of County Operations NC Cooperative Extension Office: 919.515.1381 (forwards to cell) Executive Assistant - Laurie Edwards @ [log in to unmask], 919.515.2811 extension.ncsu.edu <http://www.ces.ncsu.edu/>