Wondering if any of you have established internally-directed statements, written expectations/guidelines, etc. about "customer service in Extension?" I see lots of trainings from us to businesses - just wondering if any of you have established anything specific on levels of Customer Care/Service. Do you routinely train your employees on it?
Thanks!
Sheri
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Sheri L. Schwab, J.D, M.Ed.
Associate Director and Director of County Operations