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Sheri and Friends, UF Extension does not train all the new faculty in Customer Service. But we do have a component of it in the new 4H agent training. We should probably do more and I'm interested in the responses I am seeing. Mary Anne Morgan, SPHR, SHRM-SCP Director, IFAS Human Resources 2044 McCarty Hall PO Box 110281 Gainesville, FL 32611 Phone - 352-392-4777