Our training department holds a couple of in-service trainings per year which always includes a customer service component.

LaTricia Snider, PHR

Director, DASNR Human Resources

Division of Agricultural Sciences & Natural Resources

Oklahoma State University

P:  405-744-5524

F:  405-744-8863

Email:  [log in to unmask]

http://hr.dasnr.okstate.edu/

From: Extension Service Personnel Officers in the Southern Region [mailto:[log in to unmask]] On Behalf Of Sheri Schwab
Sent: Saturday, July 22, 2017 10:54 AM
To: [log in to unmask]
Subject: Internal training/philosophy statements/expectations re: Customer Service??

hello there friends!

Wondering if any of you have established internally-directed statements, written expectations/guidelines, etc. about "customer service in Extension?"  I see lots of trainings from us to businesses - just wondering if any of you have established anything specific on levels of Customer Care/Service.  Do you routinely train your employees on it?

Thanks!

Sheri

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Sheri L. Schwab, J.D, M.Ed.

Associate Director and Director of County Operations

NC Cooperative Extension

Office:  919.515.1381 (forwards to cell)

Executive Assistant - Laurie Edwards @  [log in to unmask], 919.515.2811  

extension.ncsu.edu