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Our training department holds a couple of in-service trainings per year which always includes a customer service component. LaTricia Snider, PHR Director, DASNR Human Resources Division of Agricultural Sciences & Natural Resources Oklahoma State University P: 405-744-5524 F: 405-744-8863 Email: [log in to unmask] http://hr.dasnr.okstate.edu/ [cid:image003.jpg@01CE046F.DC1556B0] From: Extension Service Personnel Officers in the Southern Region [mailto:[log in to unmask]] On Behalf Of Sheri Schwab Sent: Saturday, July 22, 2017 10:54 AM To: [log in to unmask] Subject: Internal training/philosophy statements/expectations re: Customer Service?? hello there friends! Wondering if any of you have established internally-directed statements, written expectations/guidelines, etc. about "customer service in Extension?" I see lots of trainings from us to businesses - just wondering if any of you have established anything specific on levels of Customer Care/Service. Do you routinely train your employees on it? Thanks! Sheri -- Sheri L. Schwab, J.D, M.Ed. Associate Director and Director of County Operations NC Cooperative Extension Office: 919.515.1381 (forwards to cell) Executive Assistant - Laurie Edwards @ [log in to unmask]<mailto:[log in to unmask]>, 919.515.2811 extension.ncsu.edu<http://www.ces.ncsu.edu/> [Image removed by sender.]