Customer Service is a major job responsibility for all county agents and county support staff and therefore they are evaluated in
this area during the performance evaluation process. We provide training during New Agent Orientation on all the major job responsibilities of our agents including Customer Service. I have provided Customer Service in-service training to District Support
Staff through one off trainings and at the Chi Epsilon Annual Conference.
Please let me know if you would like more information.
Thanks,
Thomas Keene, PHR
Cooperative Extension HR Personnel Director
Office: 859-257-7490 Fax: 859-257-3050
Cell: 859-333-2444
http://www.ca.uky.edu/extensionjobs/
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From: Extension Service Personnel Officers in the Southern Region [mailto:[log in to unmask]]
On Behalf Of Sheri Schwab
Sent: Saturday, July 22, 2017 11:54 AM
To: [log in to unmask]
Subject: Internal training/philosophy statements/expectations re: Customer Service??
hello there friends!
Wondering if any of you have established internally-directed statements, written expectations/guidelines, etc. about "customer service in Extension?" I see lots of trainings from us to businesses - just wondering if any of you have established
anything specific on levels of Customer Care/Service. Do you routinely train your employees on it?
Thanks!
Sheri
--
Sheri L. Schwab, J.D, M.Ed.
Associate Director and Director of County Operations
NC Cooperative Extension
Office: 919.515.1381 (forwards to cell)
Executive Assistant - Laurie Edwards @ [log in to unmask],
919.515.2811