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hello there friends! Wondering if any of you have established internally-directed statements, written expectations/guidelines, etc. about "customer service in Extension?" I see lots of trainings from us to businesses - just wondering if any of you have established anything specific on levels of Customer Care/Service. Do you routinely train your employees on it? Thanks! Sheri -- Sheri L. Schwab, J.D, M.Ed. Associate Director and Director of County Operations NC Cooperative Extension Office: 919.515.1381 (forwards to cell) Executive Assistant - Laurie Edwards @ [log in to unmask], 919.515.2811 extension.ncsu.edu <http://www.ces.ncsu.edu/>