1. [NPL] NPL Job Announcement- Application Tech 1/Limitless Library
2. [Metro /NPL] Civil Service Announcement Information System Operations Technician 1
1. [NPL] NPL Job Announcement- Application Tech 1/Limitless Library
Issue Date:
04/12/2016
Final Filing Date: 04/19/2016
The Position:
This position supports the Limitless Libraries program by
handling a variety of administrative tasks related to circulation,
acquisitions, and school library programming.
Technician’s role may require lead work in all phases and functions of a
Customer Service Center, including communication with schools and tracking financial
data. Other related duties as assigned.
Typical Duties:
- Assists with moving
materials between locations and adds or withdraws preview and gift
materials from the system.
- Communicates effectively
with Limitless Libraries’ patrons and librarians.
- Runs weekly, monthly, and
yearly circulation reports.
- Troubleshoots issues in
the Limitless Libraries circulation department related to school
delivery.
- Supports Limitless
Libraries acquisitions when needed, including placing orders, receiving,
and invoice payment.
- Creates monthly supply
orders for Limitless Libraries.
- Assists with Limitless
Libraries school library program creation and planning.
- Works with Limitless
Libraries Coordinator on miscellaneous projects and tasks for school
libraries.
Minimum Qualifications:
High School Diploma plus four (4) years of public library,
clerical or financial experience. Substitution of up to 2 years of college for
2 years of the required 4 years of experience may be allowed.
Valid "Class D" Driver's License required.
Candidates with accreditations earned in a foreign
institute are encouraged to apply.
Note: Per
Metro Ordinance No. SO94-1078. All employees of the Metropolitan Government
shall be residents of the State of Tennessee or become residents of the state
within six (6) months of employment as a prerequisite to employment with the
Metropolitan Government.
Preferred Knowledge/Abilities/Experience:
- Four years of public library experience, including circulation and
collection management.
- Experience and proficiency in MS Word and Excel.
- Experience using Innovative Interfaces (III) ILS system or The
Library Corporation system.
- Ability to keep accurate records.
- Ability to establish and maintain effective working relationships.
- Ability to communicate effectively, both orally and in writing.
- Skill in working with the public.
- Skill in problem solving.
**An Incomplete application or missing documents may result in
disqualification.**
Fill in complete work history, do not attach resume in lieu of requested
information.
Requests for
ADA accommodation should be directed to [log in to unmask] or
(615)
862-6735.
---------------------- 2. [Metro /NPL] Civil Service Announcement Information System Operations Technician 1
ISSUE
DATE: 04/11/2016
FINAL
FILING DATE: 04/18/2016
Position
Description:
This is
an entry-level position located within the ITS Department Customer Support
Services (CSS) division and will perform the technical duties required for
information systems support in the help desk, inventory control, or field
services area. For ITS to ensure timely
resolution of all customer problems and requests as they are reported, IT TSSC
is a 24x7 environment, with multiple
shift coverage.
Applicant must be willing and
available to perform duties as required by the job, including working nights,
weekends and holidays and overtime hours as necessary.
Major Job
Responsibilities
- Research, resolve, and respond to questions received via
telephone calls, emails, voicemails and callbacks
- Creates problem/request tickets within Technical Support
Service Center software ensuring that problems and requests are
comprehensively described and assigned to the appropriate ITS resource for
prompt resolution or fulfillment
- Ensure timely escalation of problems that exceed resolution
targets
- Notify appropriate personnel on critical incidents
- Development and maintenance of process and procedural
documentation
- Disseminate information regarding current critical incidents,
changes to procedures, and lessons learned to other members of the
Technical Support Center Team
- Attend meetings, workshops, and training classes as needed
Inventory Receiving and verification for various
ITS divisions Maintain stockroom appearance, includes sweeping
and office/packing material trash removal.
Minimum
Requirements:
High
School Diploma and one (1) year of experience working in a Customer Support
Center setting possessing strong computer skills in Microsoft Office
applications (i.e., Outlook Word, Excel, PowerPoint, etc.);
Valid “Class D” Driver’s License
Candidate
must receive and maintain 'pass' status from Metro Nashville Police Department
(MNPD) background check.
Preferred
Knowledge/Abilities/Experience:
Experience in processing forms and
other types of information in accordance with established procedures,
guidelines and regulations Knowledge of IT Service Management
best practice framework and standards (i.e. ITIL, ISO 2000, etc.) Knowledge of personal computers,
networks and voice communications Ability to learn new applications
quickly Ability to communicate customer
needs/problems/issues in concise manner to technicians and programming staff Excellent analytical and
problem-solving skills Excellent written & verbal communications skills Excellent customer service skills Excellent typing and phone skills A resume is required with applications for this position **An incomplete application or missing documents may result in
disqualification.**
Fill in complete work history, do not attach resume in lieu of requested
information.
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