Public Service Specialist, Library
Description
This is a TERM (temporary), part-time, non-benefits position.
This position is part time, approximately 15 hours per week depending on schedules and skill sets. Night and weekend work will be a requirement for this position.
Primary Job Responsibilities:
• Provides customer service at one or more of the Library’s 3 main service desks: Check Out, Information Commons or Studio.
• Assists UTC students, faculty, staff, and community users in the use of the internet, library research resources, campus learning management systems (Blackboard) productivity software (MS Office, Adobe Acrobat) and specialized applications such as the Adobe Creative Suite.
• Troubleshoots computer hardware and software issues, identifies and resolves problems with wireless network connections, mobile devices, printers, scanners and copiers.
• Checks in and out materials and equipment to library patrons.
• Assists in opening and closing the building.
Shift Details:
Sundays: 11:30 am -7:00 pm
Weeknights: 7:00 pm – 12:30 am
Qualifications:
Required Skills / Qualifications:
• 2 years of college
• Strong customer service focus and a friendly, helpful demeanor.
• Excellent communication and interpersonal skills. Collaborative work approach.
• Well-rounded tech skills. Demonstrated familiarity with the internet, browsers, productivity software, PC and Mac platforms, mobile devices, printers, copiers, scanners and library research resources.
• Problem solving skills, particularly with respect to technology
• Flexibility and adaptability in dealing with the demands of a busy public service desk
Preferred Skills / Qualifications:
• Bachelor’s degree
• Prior library, IT or educational experience
• Familiarity with audio, video, design or 3-D printing software
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Nicole Tekulve
Director, Patron Experience
UTC Library
University of Tennessee at Chattanooga