CLEVELAND STATE COMMUNITY COLLEGE
TITLE: Evening/Weekend Library Reference Assistant
REPORTING SUPERVISOR: Director of Library Services
JOB OBJECTIVES: The Evening/Weekend Library Reference Assistant delivers reference services to the campus community in a welcoming, progressive, and customer-focused environment. Reference services include supporting students as they navigate the research process, assisting with technology questions, and referring customers to campus resources according to their need. In addition to walk-up questions at the Reference Desk, reference services at Cleveland State Community College are provided by e-mail, telephone, text, and chat.
ESSENTIAL JOB FUNCTIONS:
- Create an open, customer–focused environment to effectively provide reference services to the campus community and general public.
- Assist library users with research, including locating, evaluating, and citing relevant library resources in all formats (including electronic formats).
- Assist library users with campus technologies, including basic computer questions, printing, scanning, copying, and various online platforms employed by Cleveland State in the delivery of services/courses.
- Available to work approximately 20 hours/week: Monday-Thursday evenings until library closing at 8:00 p.m. and Saturdays 10:00 a.m.-2:00 p.m. Flexibility to schedule additional hours for training. Position is available during Fall 2015 and Spring 2016 semesters, excluding holidays and academic breaks.
JOB STANDARDS:
- Bachelor’s degree required. Master’s degree in library or information sciences (or equivalent) preferred.
- Coursework in providing reference services or a background in library services or education preferred.
- Academic library experience preferred.
- Demonstrated customer service experience.
JOB LOCATION:
The Library at Cleveland State Community College in Cleveland, Tennessee, is the primary workplace.
EQUIPMENT:
Work activities routinely involve using personal computers, mobile devices, Microsoft Office products, photocopiers, scanners, and microfilm reader. Work activities occasionally involve multimedia software and other instructional technologies.
CRITICAL SKILLS/EXPERTISE/EXPERIENCE:
- Basic understanding of library organization.
- Ability to use diverse information tools and services, such as the library’s online catalog and databases, to provide reference services.
- Enthusiastic commitment to quality service for library users of all skill levels.
- Strong communication and interpersonal skills.
- Interest in working in a technology-saturated environment and troubleshooting technology issues as they arise.
NON-ESSENTIAL FUNCTIONS:
