1. [@libgig_jobs]
LAC Group is seeking a dynamic part-time Research Specialist. The Research Specialist will provide research and administrative support to LAC Group clients to meet their information and knowledge needs.
Responsibilities
- Answer a range of business and / or legal research requests – for example: quick requests for cases, legislation or basic company information.
- Organise, summarise, and compile reports to support client’s research requests
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Ensure that research results are presented in a professional manner.
- Coordinate the creation and delivery of current awareness news alerts
- Obtain copyright permissions/licenses and perform other rights management tasks
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Provide advice on self-service solutions for simpler enquiries, calling on the resources available via the LAC Knowledge Services Center (KSC) portal.
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Support KSC content management for client portals.
- Provide remote training using web and video conferencing on topics such as library and research induction, research training for trainees and research techniques.
- Coordinate vendor delivered training for the client.
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Capture knowledge from requests for future use.
- Track and collate key metrics on KPIs such as turnaround time, quality, efficiency, volumes, utilisation, etc.
- Ensure subscription database usage is tracked and reviewed
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Put forward regular recommendations for improvements and service developments.
- Other research-related duties as needed
Personal success characteristics
- Remote working - ability to work effectively and efficiently in a remote/virtual situation
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Communication - excellent verbal and written and listening skills and the ability to articulate positions/opinions clearly, effectively and objectively.
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Problem solving – anticipate and resolve client research problems before they arise.
- Interpersonal skills – ability to develop and maintain effective professional relationships internally and externally.
- Flexibility – ability to adapt to changed responsibilities and new situations.
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Client focus – dedication to meeting the expectations and requirements of internal and external clients.
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Creativity – demonstrate creative and unique solutions to problems and encourage the creative initiative of others.
Previous Experience
- A minimum of 2-3 years experience in Information Services or a related discipline is essential, preferably in a legal or business environment.
- Knowledge of key business research databases and an excellent ability to search across publicly available sources.
- The ability to use and review core internal data sources.
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Experience with Manzama or other current awareness systems preferred
- Experience of various legal and business data sources is preferable.
Professional/ Educational Qualification
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A undergraduate degree in Information Management, Information Science or a related subject is essential.
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Excellent IT skills with the ability to fully exploit existing resources.
- Must be proficient in Microsoft Office, including Word, Excel, PowerPoint, SharePoint, and Outlook.
Location
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This role will be based remotely from your home
- You will require access to a computer during working hours and will require a reliable broadband connection.
- You will be required to submit a weekly timesheet for payroll.
