If you have difficulty viewing this e-mail, view as webpage<http://humanresources.tennessee.edu/eod/newsletter_jan_2013.html>. [system template] Training Pages now available! The newest issue of EOD's training course catalog, Training Pages, is now available online with course listings for January through June. Registration is now open<http://uthr.admin.utk.edu/TandD/Management_Supervision.shtml>. Employees interested in a variety of supervisory, management, and personal development classes can take advantage of this service by viewing a PDF version of Training Pages available on our website. <http://humanresources.tennessee.edu/eod/Publications/TP_Spring_2013_3.pdf> EOD encourages managers and supervisors to share the catalog with employees who may not have access to e-mail, by printing and posting the catalog in a communal area or sharing copies directly with employees. Training is available for registration online<http://humanresources.tennessee.edu/eod/> or by phone at (865) 974-6657. Classes will fill up fast, so be sure to register soon! ________________________________ Fast-Track Supervisory Seminar Our all-day supervisory/managerial seminar returns this spring! Registration is now open for our Fast-Track Supervisory Seminar on March 7, 2013! EOD's newest event, the Fast-Track Supervisory Seminar provides condensed sessions of courses that deal with crucial supervisory skills and topics. This seminar is designed specifically for those who serve in supervisory/management roles. You must supervise regular employees to be eligible. When: Thursday, March 7, 8:30-4:30 Where: Shiloh Room, University Center Who: Current UT supervisors and managers of regular employees How: Register online<http://uthr.admin.utk.edu/TandD/Management_Supervision.shtml#MS39> or by phone at (865) 974-6657 Cost: $60* *This event has a ten-business day cancellation policy. The fee will be charged if the participant cancels less than ten (10) business days before the first date of the seminar. ________________________________ The Professional Development Conference for Women returns April 18! One of our most popular conferences, the Professional Development Conference for Women, returns on Thursday, April 18! This exciting learning opportunity is designed to provide tools to enhance your professional and personal effectiveness. Don't miss this valuable and fun professional development experience! When: Thursday, April 18, from 8:00-4:00 Where: 4th floor, Conference Center Building, Knoxville, TN How: Register online<http://uthr.admin.utk.edu/TandD/Management_Supervision.shtml> or by phone at (865) 974-6657 Cost: $95*, which includes snacks, lunch, materials, and parking *This event has a ten-business day cancellation policy. The fee will be charged if the participant cancels less than ten (10) business days before the first date of the seminar. Find out more about the Professional Development Conference for Women<http://humanresources.tennessee.edu/eod/pdcw.html> ________________________________ Spotlight on departmental training: Facilities Services In December 2012, 39 supervisors from the Facilities Services department participated in EOD supervisory training tailored to the specific needs of the Facilities function at UTK. Approximately half of the participants are newly appointed supervisors. To enhance the learning experience, the training used practical scenarios and group discussion customized to reflect the real situations a Facilities supervisor might face in daily operations. Subsequent training for these intact groups of supervisors is scheduled through the first half of 2013, culminating in what EOD expects to be the first intact workgroup completion of the 33-hour Introduction to Supervision certification, one of EOD's four certification programs. Does this sound like just the thing your department needs? Could your team benefit from customized training solutions? EOD provides training in a variety of topics, from Emotional Intelligence to Business Etiquette to Improving Employee Conduct, and we offer four certification programs--Communication, Customer Service, Introduction to Supervision, and Leading at UT. Our services are available to all UT departments, and depending on the needs of your team, we can customize our training to fit the unique experiences of your department. Interested in EOD training delivered directly to your department? Please contact EOD director Ron Tredway at (865) 974-0807. ________________________________ Only 3 dates left for Knoxville-area Performance Review training It's the time of year for performance reviews! We have only three training dates left, so please be sure to register soon! Training for this popular and important topic is filling up fast. January 30, 9:00-10:30 – Shiloh room, University Center February 19, 9:00-10:30 – 221 University Center March 6, 1:30-3:00 – Shiloh Room, University Center Performance review summary forms<http://humanresources.tennessee.edu/employeerelations/docs/Performance%20Review/PR%20Summary%20with%20Goals%20Oct%2019%202012.pdf> are due between January 1, 2013 and March 31, 2013. Registration for the Knoxville-area training is available on the EOD website<http://uthr.admin.utk.edu/TandD/Management_Supervision.shtml> or by phone at (865) 974-6657. Please contact your campus HR office for training at your location. Please visit the Performance Review website<http://humanresources.tennessee.edu/employeerelations/performance_review/index.html> to find out more information, download helpful documents, and access our online training. ________________________________ Don't forget your Seven Habits! Our most popular program, Seven Habits of Highly Effective People, is back starting January 24, 2013! Be sure to register soon--seats fill up fast! When: January 24, January 31, and February 7 (all three days); 8:30-4:30 Where: 238 Conference Center Building Cost: $269* *This seminar has a ten-business day cancellation policy. The course fee will be charged if the participant cancels less than ten (10) business days before the first date of the seminar. **For all participants, the entire course fee will be charged to the participant's department through an IRIS internal transfer following the January 24 training date. Please register by phone at (865) 974-6657 or online<http://uthr.admin.utk.edu/TandD/Management_Supervision.shtml>. Learn more about Seven Habits of Highly Effective People<http://humanresources.tennessee.edu/eod/seven_habits.html> ________________________________ Like what you see? Please forward this email to your colleagues! If you do not wish to receive this newsletter, please unsubscribe<http://listserv.utk.edu/cgi-bin/wa?SUBED1=eodnews&A=1>. ________________________________ Learn more about all of our services and events on our website, http://humanresources.tennessee.edu/eod<http://humanresources.tennessee.edu/eod/index.html>. [EOD] January & February 2013 ________________________________ Upcoming Training Classes: Register for a Class!<http://humanresources.tennessee.edu/eod/registration.html> Building Conflict Management Skills January 15 9:00-12:00 238 Conference Center Building Introduction to Supervision (prerequisite to Introduction to Supervision certification) January 16 8:30-11:30 238 Conference Center Building Access 2010 Level 1, $75 January 15-16 8:30-12:30 219 Conference Center Building Introduction to Communication (prerequisite to Communication certification) January 17 9:00-11:00 218 Conference Center Building Every Customer is an Opportunity: Approaching Difficult Customers January 17 8:30-11:30 238 Conference Center Building Customer Service 101 (prerequisite to Customer Service certification) January 23 9:00-11:00 238 Conference Center Building Community Response to an Active Shooter January 24 12:00-1:00 221 University Center Seven Habits of Highly Effective People January 24, January 31, February 7 (3 days) 8:30-4:30 238 Conference Center Building $269 Word 2010 Level 1, $75 January 24-25 8:30-12:30 219 Conference Center Building Safe Zone: Empowering LGBT Allies January 25 9:00-12:00 Black Cultural Center HR Practices Janary 29 8:30-11:30 238 Conference Center Building Performance Review January 30 9:00-10:30 Shiloh Room, University Center Contracts Fiscal Policy - NEW! January 31 8:30-11:30 220 University Center Access 2010 Level 2, $75 February 5-6 12:30-4:30 219 Conference Center Building Working Effectively with Difficult People February 5 8:30-11:30 238 Conference Center Building Fundamentals of Outstanding Customer Service February 6 8:30-11:30 218 Conference Center Building PowerPoint 2010 Level 1, $75 February 7-8 8:30-12:30 219 Conference Center Building Dealing with Employee Leave Issues February 7 8:30-11:30 218 Conference Center Building Word 2010 Level 2, $75 February 12-13 12:30-4:30 219 Conference Center Building Understanding Some of the Most Common Hidden Disabilities February 12 8:30-11:30 238 Conference Center Building Using PowerPoint Effectively - NEW! February 13 11:30-1:00 218 Conference Center Building Mail Merge, $50 February 14 8:30-11:30 219 Conference Center Building What's Your P.O.? How to Develop Your Levels of Patience & Optimism February 14 8:30-11:30 238 Conference Center Building Workers' Compensation February 15 9:00-12:00 238 Conference Center Building Photoshop CS4, $75 February 19-20 12:30-4:30 219 Conference Center Building Performance Review February 19 9:00-10:30 221 University Center CAP Information Session February 19 9:00-11:00 218 Conference Center Building Fire Safety and Emergency Management 101- NEW! February 20 9:00-11:00 218 Conference Center Building Business Communications for Every Day February 20 8:30-11:30 238 Conference Center Building Dreamweaver CS4 Level 1, $75 February 21-22 8:30-12:30 219 Conference Center Building 2020 Vision: Time to Take Stock - NEW! February 21 11:30-1:00 221 University Center Leading at UT (Prerequisite to Leading at UT certification) February 22 8:30-11:30 218 Conference Center Building Giving and Receiving Feedback February 26 8:30-11:30 218 Conference Center Building Effective Presentation Skills February 27 9:00-12:00 238 Conference Center Building Contracts Fiscal Policy - NEW! February 27 8:30-11:30 220 University Center Rebounding from Challenging Customer Service Situations February 28 8:30-11:30 238 Conference Center Building Safe Zone: Empowering LGBT Allies February 28 9:00-12:00 Black Cultural Center Register for a Class!<http://humanresources.tennessee.edu/eod/registration.html> Visit our website<http://humanresources.tennessee.edu/eod/index.html> for more information!