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We require they return the accessories we provide. We don't accept substitutes. If they can't return the originals we charge them the actual cost of replacing the lost item. We don't add a processing fees. Sometimes small accessories are only available as part of a larger item (for example a cord for a power brick). We then charge for the entire item since that's what we have to buy. Phillip B. Whitford Associate Director for Support Services Braswell Memorial Library Rocky Mount, NC 27804 Opinions expressed may not be those of my organization From: Ma, Chunwei [mailto:[log in to unmask]] Sent: Wednesday, October 05, 2011 11:34 AM To: [log in to unmask] Subject: [LIBNT-L] Off-topic: Charge for Lost accessories We lend iPads to our patrons. In several occasions, patrons lost the iPad accessories. We asked patrons to look for them. They often came back with non-original ones. My questions are: Does your library charge patron for lost accessories? If yes, how much? Just for the cost of the accessories, or cost plus processing fee. Thank you, Charlie Ma, MLS, MS Systems Librarian Jersey Shore University Medical Center Member of the Meridian Health Family Booker Health Sciences Library 1945 Route 33 Neptune, NJ 07754-0397 Tel: 732-776-4636 Fax: 732-776-4530 email: [log in to unmask] This e-mail and any files transmitted with it are confidential and are intended solely for the use of the individual or entity to whom they are addressed. This communication may contain material protected by the attorney-client privilege. If you are not the intended Recipient or the individual responsible for delivering the e-mail to the intended recipient, please be advised that you have received this e-mail in error and that any use, dissemination, forwarding, printing, or copying of this e-mail is strictly prohibited. If you have received this e-mail in error, please contact me at the number above. You will be reimbursed for reasonable costs incurred in notifying us.