Subject: [archives] Job posting: Product support technician
Please excuse cross-postings.
We're not expecting to find anyone for this position necessarily
directly from this list, but if anyone knows anyone who might be
interested we would appreciate you passing the word along. We need
someone who is technical enough to understand the quarks of the hardware
and software, but also with enough connection to the world of cultural
institutions to understand the bigger picture and the context of the
caller's problem.
Thank you.
-Doug
Douglas Nishimura
Image Permanence Institute
Rochester Institute of Technology
70 Lomb Memorial Drive
Rochester, NY 14623-5604
1+(585)-475-5727
1+(585)-475-7230 (fax)
1+(585)-475-5199 (General)
[log in to unmask]
www.imagepermanenceinstitute.org
Job Posting: Product Support Technician
IPI is seeking a Product Support Technician to provide technical support
for environmental software and hardware products sold by the Image
Permanence Institute.
Duties include:
* Oversee the development, production, and calibration of IPI's
PEM2 datalogger working with IPI staff and vendors.
* Provide phone and email technical support for IPI's PEM2 and
original PEM data loggers, Climate Notebook desktop software, and
websites for managing environmental data.
* Oversee production of the PEM2 monitor, working closely with the
design and development team and the manufacturer; and manage the PEM2
recalibration program.
* Assist with testing and troubleshooting of IPI's hardware and
software.
* Write help documentation for technical support issues related to
products and web services.
* Prepare evaluations of software/hardware and recommend
improvements or upgrade.
Candidates should have minimum of two to three years experience in Level
1 or 2 software help desk experience and experience working with
software/hardware users by phone and email, and keeping detailed
information about both. Bachelor's degree in IT or Information Science
preferred.
Interested applicants should visit
http://careers.rit.edu/staff/IRC46234-Product-Support-Technician to read
more or apply.
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