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Position open - State Library of Kansas
Technology Support Consultant I
This is a technical support position in end user and network support for the State Library. The Technology Support Consultant maintains three servers, which includes applying service packs and patches, planning system upgrades, upgrading virus scanner software, running back ups, and securing servers. This position also assists network end users by maintaining workstations, assisting with hardware/software issues, training staff, installing applications, and troubleshooting network problems. The position is supervised by the State Librarian.
Required knowledge, abilities and skills:
● Working knowledge of server administration, including Active Directory, DNS, Windows 2003 server
● Thorough working knowledge of microcomputer hardware
● Working knowledge of standard PC software, specifically MS Office, Firefox and Chrome web browsers, and content/communications programs (Adobe, Dreamweaver, etc.
● Working knowledge of printer hardware, software and related setup
● Thorough working knowledge of network components required for workstations attached to the network
● Working knowledge of web-based applications and tools, particularly Google Apps
● Working knowledge of open source software development, implementation, support, and business model concepts and practices
● Ability to work in a fast-paced environment
● Ability to work successfully with end users of various skill levels
● Good communication and interpersonal skills
● Demonstrate the ability to apply written and oral instructions
● Ability to act independently to analyze and troubleshoot PC and network problems
● Ability to prioritize end user requests and demonstrate good time management skills
● Ability to effectively create, acquire, organize and share documentation of IT activities and resources, in support of agency management and staff needs
● Ability to consistently apply good customer service skills
Minimum Qualifications Required:
High School Diploma or equivalent and six months advising and assisting computer users in a distributed computing environment. Education may be substituted for experience.
Preferred Minimum Qualifications:
Preference will be given to individuals with a degree in computer science and/or masters in library science. At least one year of experience in an IT support function.
Your application materials will be reviewed to ensure you meet the minimum requirements. Next, your application will be evaluated and rated based on the preferred minimum requirements and the required knowledge and minimum competencies listed above.
Performance Standards:
To be successful, the expectation is that a candidate will be able to competently perform the routine tasks of the position with limited supervision by the end of the probation period.
How to Apply:
The following documents are required:
To apply, go to www.jobs.ks.gov and complete the following steps:
If completing the online application, submit the application to the State Library.
Email your cover letter and resume to Ruth Appelhanz at [log in to unmask], or fax to (785)368-7291.
If you prefer, the State of Kansas Employment Application, resume, and cover letter may all be sent email or faxed to Ruth Appelhanz. If you have questions please contact Marc Galbraith (785) 296-3296, [log in to unmask]
Application Deadline: December 22, 2010.
Veterans Preference Eligible (VPE):
Former military personnel or their spouse that have been verified as a veteran; under K.S.A. 73-201 will receive an interview if they meet the minimum competency factors of the position. The veterans' preference laws do not guarantee the veteran a job. Positions are filled with the best qualified candidate as determined by the hiring manager. Additional VPE information can be found at http://da.ks.gov/ps/aaa/recruitment/veterans.htm.
Individuals with disabilities are encouraged to contact the agency recruiter if reasonable accommodations are needed for any part of the application or hiring process.
The State Library is an Equal Opportunity Employer