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Registration for the next offering of The Reference Interview (Nov. 29-Jan. 14) will close next Wednesday, Nov. 24. This online course offered by RUSA covers such reference interview topics as cultivating an approachable reference environment, successful questioning and listening techniques and appropriate follow-up methods. Staff of all levels at all types of libraries will find this content, presented in a multi-media format, helpful in their day-to-day engagement with library patrons. We especially recommend this course for any support staff who have day-to-day interactions with patrons who need their questions answered. An extra week has been added to the course schedule to accommodate the upcoming holidays. A full course description is here: http://www.ala.org/ala/mgrps/divs/rusa/development/referenceinterview/in dex.cfm Register online now: http://www.ala.org/Template.cfm?Section=oloc&Template=/Conference/Confer enceList.cfm&ConferenceTypeCode=L (You'll be prompted for your ala.org login, or will need to create one if you're not a member.) ALA members pay $175 for this course, while RUSA members pay just $130-a savings of $35! Learn more about RUSA membership: http://www.ala.org/ala/mgrps/divs/rusa/join/index.cfm Additional rates: $100 for Student and Retired members of ALA, and $210 for non-members. We do offer discounts for groups of two or more from the same library/library system who register for this course together. Contact [log in to unmask] for details. Please forward this message to any colleagues, listservs or other groups who might find it of interest. Thank you! Liz F. Markel, M.A. Marketing Specialist Association of Specialized and Cooperative Library Agencies (ASCLA) Reference and User Services Association (RUSA) The American Library Association // 50 E. Huron Street // Chicago, IL 60611 800-545-2433 // p. 312-280-4398 // f. 312-280-5273 // e. [log in to unmask] Find our divisions online at www.ala.org/rusa & www.ala.org/ascla Want to know what we're up to daily? Subscribe to our blog RSS feeds! RUSA: http://rusa.ala.org/blog/feed/ ASCLA: http://ascla.ala.org/blog/feed/