Registration for the next offering of "The Reference Interview"--one of RUSA's very successful online course offerings--will close at the end of the day this Thursday, July 15. If you’ve already taken this course, please share this message with your colleagues!

“The Reference Interview” is open to all interested participants, and RUSA members get the best prices: $130 for this learning opportunity that will help you--or your library employees--better serve patrons. Information about how to join RUSA is at the bottom of this message.

Sign up now using the online form, or download the printed registration form for faxing.

Here’s the scoop:
Course dates: July 19 - August 27, 2010.
What is covered: Basic reference interview topics such as cultivating an approachable reference environment, successful questioning and listening techniques and appropriate follow-up methods. The skills presented will help all levels and types of user services staff in their day-to-day engagement with library patrons. Chat sessions throughout the course, which offer an opportunity to put skills into practice, will be scheduled after the course begins to accommodate students' individual schedules. All other coursework is at the students' own pace.
Who should take this class: This course is appropriate for all types of librarians who would like to acquire basic reference skills, or experienced librarians who need a refresher course.
Cost: Starts at $130 for RUSA members. Student members of ALA pay $100.

We do offer discounts for group registrations! A group means two or more librarians from the same library (or library system) enrolled in the same class at the same time.

Download the group registration form here:

Don’t forget! Registration for our Business Reference 101 courses is also open. The next offering of this sell-out course will run August 16-September 17. More information about this course is available in the professional development section of our website.

Sign up now using the online form, or download the printed registration form for faxing.

Please don't hesitate to contact me if you have any questions about this course or other RUSA professional development opportunities.




RUSA members get the best rates for online courses, preconference and other learning opportunities, and it's the best place to be in ALA if you're in the reference field. Join, renew or update your membership record by calling (800) 545-2433, option 5, today! Learn more at



Liz F. Markel, M.A.

Marketing Specialist

Association of Specialized and Cooperative Library Agencies (ASCLA)

Reference and User Services Association (RUSA)