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A good summary, with some attention to special libraries, is Roxanne Missingham Libraries and economic value: a review of recent studies in Performance Measurement and Metrics Vol. 6 No. 3, 2005 Patrick M. Valentine Department of Library Science 102 Umstead Bldg., 252-737-1570 East Carolina University, Mail Stop 172, Greenville, NC 27858-4353 [log in to unmask]<mailto:[log in to unmask]> Happiness is having your own library card. Sally, Peanuts ________________________________ From: Open Lib/Info Sci Education Forum [[log in to unmask]] On Behalf Of #HEOK KAY HENG ADRIAN# [[log in to unmask]] Sent: Saturday, April 17, 2010 1:29 AM To: [log in to unmask] Subject: Re: Design thinking I was wondering if anyone has come across any research on the return on investment (ROI) of design. In the corporate world, it is hard to convince companies to take up design thinking in their work processes if we cannot prove that the returns can be substantially improved in terms of dollars and cents. I know it may appear crass to designers in any field to have to justify their work in such prosaic terms but sadly, profit seems to be one of the major motivators for companies to adopt changes in their work processes. The government here has some funds if there are institutions willing to explore work or collaboration in this area. Adrian Heok Student Division of Information Studies Wee Kim Wee School of Communication & Information Nanyang Technological University, Singapore -----Original Message----- From: Open Lib/Info Sci Education Forum on behalf of Christopher Lueg Sent: Tue 4/13/2010 11:36 AM To: [log in to unmask] Subject: Re: Design thinking On Sun, 11 Apr 2010, Marcia J. Bates wrote: > In my observation, HCI's objective is to develop general principles > about HCI that are operative across all human-computer situations. > To many HCI people, information system design is just a trivial > application of those general principles. Not so!!! Of course it depends on the specific definition of HCI used but generally speaking, it's fair to say that HCI as a discipline has moved on from it's early focus on the interface and specific interaction aspects such as Fitts's law (http://en.wikipedia.org/wiki/Fitts's_law). It's now widely recognized that interaction with any kind of interface should not be seen in isolation from the wider context of use of the system (in design and evaluation). See for example the Interaction Design texbook by Preece, Rogers, Sharpe (Wiley). Occasionally there is even criticism that HCI now focuses too much on individuals and their needs therefore neglecting the exploration of more general principles. [...] > (And because they think of themselves as knowing the general principles, > they expect us to listen to them, and they don't listen to us.) For > heavens' sake, LIS people should not buy into that erroneous assumption! > Yes, we've been ignored by the disciplines with more money, but that > doesn't mean we have nothing to contribute. This is a very interesting comment because my impression is often the opposite: LIS people forgetting that there are other disciplines out there that overlap to some significant extent with LIS interests ;-) christopher -- Dr. Christopher Lueg Professor of Computing, Univ. of Tasmania Research Fellow, GSLIS, UIUC (2009-2011) Adjunct Fellow, HITlab Australia [log in to unmask] http://www.realworldmatters.net CRICOS Provider Code: 00586B