The correct citation for Dr. Kingma's 1996 ROI research/book: (I had left a word off from the title previously-sorry again.) / kw Title: The Economics of Access versus *Ownership* ....by Dr. Bruce Kingma Haworth Press here is a Google Books link: http://books.google.com/books?hl=en&lr=&id=3zIYFgVuTEIC&oi=fnd&pg=PP19&dq=bruce+kingma+access+versus+ownership&ots=vKpU9Sah5z&sig=GLapyyDRxWptW60S0Bg1rvP4ZxQ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Karen Weaver, MLS, Adjunct Faculty, Cataloging & Classification, The iSchool at Drexel University, Philadelphia PA email: [log in to unmask] Electronic Resources Statistician, Duquesne University, Gumberg Library, Pittsburgh PA email: [log in to unmask] *"The weak can never forgive. * * Forgiveness is the attribute of the strong."* *--Mahatma Gandhi*