As part of an IMLS funded Early Career Research Grant, Dr. Vandana Singh (Assistant Professor, School of Information Sciences at University of Tennessee-Knoxville) is working on a 3 year research project that will compare the technical support for Open Source Integrated Library Systems with proprietary Integrated Library Systems.


In this active phase 1 of this research project, we are collecting data regarding the expectations of librarians for technical support and the available channels of technical support. We will identify the expectations of librarians about technical support for ILS (both open source software and proprietary software).


At this stage, we are looking for participants interested in contributing to this study. If you would be willing to participate in the study that would be greatly appreciated. You can take the survey and find more information at: You can also direct any queries or suggestions to [log in to unmask] with "ILS Survey" in the subject line.


We look forward to our contributions, and thank you for your support!




The OSS Lib Tech Team


Principle Investigator

Vandana Singh, PhD

Assistant Professor,

School of Information Sciences,

University of Tennessee Knoxville,

449 Communications Bldg.

1345 Circle Park Drive

Knoxville, TN 37996-0341

Email: [log in to unmask]




Joel Southern
Communications Specialist
School of Information Sciences

College of Communication and Information
University of Tennessee, Knoxville
1345 Circle Park Drive, Suite 451
Knoxville, TN 37996-0341
(865) 974-6727
jsouthern at utk dot edu


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