As part of an IMLS funded Early Career Research Grant, Dr. Vandana Singh
(Assistant Professor, School of Information Sciences at University of
Tennessee-Knoxville) is working on a 3 year research project that will
compare the technical support for Open Source Integrated Library Systems
with proprietary Integrated Library Systems.


In this active phase 1 of this research project, we are collecting data
regarding the expectations of librarians for technical support and the
available channels of technical support. We will identify the
expectations of librarians about technical support for ILS (both open
source software and proprietary software).


At this stage, we are looking for participants interested in
contributing to this study. If you would be willing to participate in
the study that would be greatly appreciated. You can take the survey and
find more information at: You can also
direct any queries or suggestions to [log in to unmask] with
"ILS Survey" in the subject line.


We look forward to our contributions, and thank you for your support!




The OSS Lib Tech Team


Principle Investigator

Vandana Singh, PhD

Assistant Professor,

School of Information Sciences,

University of Tennessee Knoxville,

449 Communications Bldg.

1345 Circle Park Drive

Knoxville, TN 37996-0341

Email: [log in to unmask]




Joel Southern
Communications Specialist
School of Information Sciences
College of Communication and Information
University of Tennessee, Knoxville
1345 Circle Park Drive, Suite 451
Knoxville, TN 37996-0341
(865) 974-6727
jsouthern at utk dot edu <>  


To join/leave the list or browse the ISALUMNI archives, please see: