Customer Support and Training Specialist - Atlas
Systems, Inc. -
Atlas Systems is seeking a Customer Support and Training
Specialist to provide exceptional and
responsive customer support for all Atlas Systems products,
including ILLiad, Ares, and Aeon.
Duties of this position include front line customer support via
phone and email, working with customers
on various service issues including troubleshooting, system and
web page customization, performing
server/database migrations, coordinating Atlas software
implementation for new licensees, and
conducting on-site and online software implementation training for
various Atlas products.
The requirements for this position include: MLS or MLIS; two or
more years experience with computer
software configuration including Microsoft Windows operating
systems and Microsoft Office Suite; an
understanding of basic computer hardware operations including
networking; excellent verbal and written
communication skills; and the ability to work in a multi-site team
and fast paced environment.
Occasional overnight travel required.
Experience with database applications, specifically Microsoft SQL,
experience in teaching, support, or
customer interaction situations, experience with library software
or library operations, especially
interlibrary loan, course reserves, and special collections, are
preferred.
This position will be based in our
salary and benefits package, as well as the opportunity to work in
a, rapidly growing company dedicated
to providing quality products and great service to libraries.
To apply, send resumes to:
Human Resources
Atlas Systems, Incorporated
or email to: [log in to unmask]
Learn more about Atlas Systems at www.atlas-sys.com.