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Cindy Lancaster Technology Coordinator School of Information Sciences 865.974.1405 [log in to unmask] -----Original Message----- From: UTK LAN Managers and LAN Users [mailto:[log in to unmask]] On Behalf Of Barker, Ashley Sent: Thursday, March 13, 2008 2:12 PM To: [log in to unmask] Subject: [LANMAN] Open Positions Hi All, We have a few graduate student and full-time openings in the Student Computer Support area. Please share this information with anyone you feel might be interested. Please feel free to refer anyone to me if they have any questions. Thanks for your help! Ashley IT TEAM LEADER- OIT Customer Technology Support- Pay Grade 40, DOE&Q, Bachelor's degree or equivalent related work experience. Requires at least four years of hands-on experience with Windows-based technologies. Must possess broad technical knowledge of the operating characteristics of personal computers and core operating system software. Must possess knowledge of computer networks and be familiar with IT Security standards and best practices. Requires at least two years of demonstrated customer service experience. Some previous supervisory experience is highly desired. A+ certification is highly desired. Must possess strong customer service skills. Must demonstrate the ability to coordinate and maintain a variety of projects with a significant degree of independence. Must possess strong problem solving skills. Excellent oral and written communication, interpersonal, organizational, time-management and team building skills. Must be able to work independently. Possess the ability to learn and use new technologies. To apply: Send cover letter, resume and three references electronically to: [log in to unmask] Or mail to: The University of Tennessee, OIT Business Office, Attn: Lisa Byrd, 915 Volunteer Blvd., 2541 Dunford Hall, Knoxville, TN 37996-4060. Fax: (865) 974-2050. SENIOR IT TECHNOLOGIST I- OIT Customer Technology Support- Pay Grade 38, Regular, F/T This position will be responsible for the repair of student owned computers and for fielding calls regarding networking, security and desktop issues. High school diploma required. Bachelor's or equivalent experience is desired. Candidate must possess excellent desktop troubleshooting skills. Must have a broad technical knowledge of operating characteristics of personal computers and core operating system software. Candidate should have knowledge of computer network and IT Security best practices. Must have at least two years demonstrated experience in a customer service setting. Strong customer service skills, ability to coordinate and maintain a variety of projects with a significant degree of independence. Must possess strong problem solving skills. Must possess excellent oral and written communication, interpersonal, organizational, time-management, and team-building skills. Ability to work independently, ability to learn and use new technologies. Req Number: 07-1445151K GRADUATE ASSISTANTS - I am looking for three Graduate Assistants to work in the OIT Computer Service Center in the Commons. The students will provide technology consulting assistance to faculty, staff, and students. Applicants should be self-motivated, possess good customer service and communication skills, able to take initiative, and be comfortable talking with people. The student must be available to work 20 hours per week (preferably in blocks of 3+ hours). The student will receive full tuition reimbursement as well as a monthly stipend. Candidates can apply online at http://oit.utk.edu/helpdesk.