Hunter Library seeks an innovative Head of Access Services to integrate and manage Hunter Library’s Main Circulation Desk, Course Reserves, Curriculum Materials Center/Maps, and Interlibrary Loan/Document Delivery. This new position will provide leadership, organization, and management of all library service desks associated with these areas. Position duties include planning, including ongoing team development and enhancement of an excellent service culture. Responsibilities also include developing, interpreting, and implementing of policies and procedures, management of public areas, including building security and developing recommendations on space utilization; scheduling, supervising, training, and evaluating 10+ staff members; coordinating access services with remote locations and support for distance education programs; and collecting and analyzing user statistics. The library values collaboration and broad engagement in library-wide decisions and initiatives. This position reports directly to the University Librarian.

Required qualifications

• M.L.S. degree, or its equivalent, from an ALA-accredited library school
• Minimum of three years managerial and staff supervisory experience in circulation
• A working knowledge of a major integrated library system circulation functions
• Strong commitment to customer relations
• Strong interpersonal and excellent written and oral communication skills
• Initiative and ability to collaborate with others

Preferred qualifications

• Demonstrated knowledge and experience with current and emerging trends and technologies related to circulation, reserves, interlibrary loan and document delivery systems
• Experience with Ariel, Clio, OCLC Resource Sharing, and Innovative Interfaces integrated library system
• Demonstrated abilities in space planning
• Academic library experience
• Interlibrary loan and/or document delivery experience

Salary and rank are commensurate with qualifications. Minimum salary is $55,000. This is a twelve-month, tenure-track position with a generous 24 days of vacation leave annually. Choice of retirement plans includes Fidelity, Lincoln, TIAA-CREF, VALIC, or the North Carolina State retirement system.

Hunter Library shares an online catalog with two other university libraries that comprise the Western North Carolina Library Network. Western Carolina University is one of the 16 senior institutions of the University of North Carolina and is an affirmative action, equal opportunity employer. Western is a fast growing, regional comprehensive university with approximately 9,000 students. The university is located in one of the major recreational areas in the Southeast, situated between the Great Smoky Mountains and the Blue Ridge Mountains. While in a rural setting, the university is only one hour from Asheville and three hours from Atlanta and Charlotte.

Please submit letter of application, resume and names and telephone numbers of three references to:

Chair, Access Services Search Committee
Hunter Library, Western Carolina University
Cullowhee, NC 28723

Job ad at:  http://library.wcu.edu/about/accessserviceslib.htm

Library website:  http://library.wcu.edu