Gina,
It appears that there may have been some miscommunication on this.  The technician who responded to the work order confirmed what was recorded in our work order management system...the work order was responded to on Sept 6.  When the technician arrived, one of the suitemates stated that the problem with the toilet had resolved itself.  Our technician checked and confirmed that the toilet was flushing and subsequently closed out the work order.  No additional work orders have been received, but we are sending the technician back today to see what the problem with the toilet is.  

Unfortunately, our technician did not record the name of the suitemate with whom he spoke...information that he should have gathered and included in his documentation.  

Again, I'm sorry for the inconvenience.  We will continue to investigate to ensure the toilet is working properly.

Best regards,
Mike

-----Original Message-----
From: Gina Kirkland <[log in to unmask]> 
Sent: Monday September 11 2023 7:56 AM
To: Brady, Michael Joseph <[log in to unmask]>
Cc: Mimi Kirkland <[log in to unmask]>; Nelson jr, Gordon (Gordon) <[log in to unmask]>; [log in to unmask]; Gina Kirkland <[log in to unmask]>
Subject: Re: Toilet Inoperable/ Room 603 South Carrick 

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Mike,
Super, thank you so much for your quick response! We appreciate your help!!
Gina

919.801.9596
[log in to unmask]


> On Sep 11, 2023, at 7:50 AM, Brady, Michael Joseph <[log in to unmask]> wrote:
>
> Gina,
> I'm sorry to hear that your daughter and her suitemates have been without an operable toilet for several days.  We will ensure that it is corrected today.
>
> Best regards,
> Mike
>
>
> Michael J. Brady, P.E.  |  Associate Vice Chancellor Facilities 
> Services – The University of Tennessee, Knoxville
> 2040 Sutherland Avenue  |  Knoxville, TN 37996-3010
> Phone: (865) 974-2178 | [log in to unmask] | fs.utk.edu
>
>
>
>
>
> -----Original Message-----
> From: Gina Kirkland <[log in to unmask]>
> Sent: Monday September 11 2023 12:06 AM
> To: Brady, Michael Joseph <[log in to unmask]>; Nelson jr, Gordon 
> (Gordon) <[log in to unmask]>; [log in to unmask]
> Cc: Mimi Kirkland <[log in to unmask]>; Gina Kirkland 
> <[log in to unmask]>
> Subject: Toilet Inoperable/ Room 603 South Carrick
>
> [Some people who received this message don't often get email from 
> [log in to unmask] Learn why this is important at 
> https://aka.ms/LearnAboutSenderIdentification ]
>
> Good evening! My daughter, Mary Kirkland, is in South Carrick and they have had an inoperable toilet in their suite for several days. Can you/someone please see that this is checked and fixed first thing Monday morning? she indicated a work order was submitted and it was ‘checked’ but the situation was not resolved and there is still a major issue.
> Room #603
> South Carrick
>
> Please confirm receipt of my email and confirm when the situation has been resolved.
> Thank you!
> Gina
>
> Gina C. (Kirkland) Ford
> 919.801.9596
> [log in to unmask]