Dear Adrian,

Regarding return on investment for design in business, see Mike
Koenig and Laura Manzari's article "Productivity Impacts of Libraries
and Information Services" in the 3rd Edition of the Encyclopedia of
Library and information Sciences. Covers a lot of research on the
payoff of information services and resources.

Marcia
--
Marcia J. Bates, Ph.D.
Professor Emerita
Fellow, American Association for the Advancement of Science
Editor, Encyclopedia of Library and Information Sciences
Department of Information Studies
Graduate School of Education and Information Studies
University of California, Los Angeles (UCLA)
Los Angeles, CA 90095-1520 USA
Tel: 310-206-9353
Fax: 310-206-4460
Web: http://www.gseis.ucla.edu/faculty/bates/