The Walker Management Library at Vanderbilt University in Nashville, TN
seeks a Library Associate (40 hours per week) to assist library patrons
with their information needs and to support the Management Library in its
use and application of technology. Responsibilities for technology support
includes coordinate technological aspects of the Management Library’s
programs and services; identify and promote appropriate new technology
applications for the Management Library’s services; provide first-line
technical support for public and staff workstations; provide workshops and
consultation on library web resources and software applications; serve as
liaison and facilitate communication with technology departments at
Vanderbilt, especially Library and Information Technology Services and
Owen IT; prepare library and staff user aids for technology applications;
develop and maintain the Management Library web site. Other
responsibilities for patron assistance with information needs includes
staff library’s main Service Desk 10 to 15 hours per week; occasional
substitution at the service desk on evenings/weekends may be required;
respond to patron inquiries in person, by phone, and by email; assist
patrons in finding information; in conjunction with other library staff,
identify content needs for the Management Library’s website. This
position has active participation in the development and support of
library services and with the library’s teams and participation in Library-
wide committees, project teams, and development efforts. The person in
this position will report to both the Information Services Team Leader and
the Access Services Team Leader.
QUALIFICATIONS: Required: Bachelor’s Degree; 3 years experience working
in a library. Experience with customer service. Excellent interpersonal
communication skills; service-oriented. Demonstrated ability in the use
of technology applications including Microsoft Office products.
Troubleshooting experience with desktop computers and printers.
Desirable: Experience in a technology support environment assisting with
desktop workstations, printers, and network problems. Knowledge of css,
xhml, html, .php, SQL/Access; open source applications, wiki’s, web
analytics, and Web 2.0 developments as they might apply to libraries.
COMPENSATION: Salary commensurate with experience ($33,000 minimum)
APPLICATIONS: Please apply online at www.vanderbilt.jobs. Refer to
requisition number RMB59722.
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